Collections Specialist

Coastal Sunbelt Produce, LLC

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$16-20 /h
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Laurel, MD

Job Description

As posted by the hiring company

Job Overview:

Job Details

Level:    Experienced
Job Location:    Coastal Sunbelt Produce LLC - Laurel, MD
Position Type:    Full Time
Education Level:    Diploma
Salary Range:    $16.00 - $20.00 Hourly
Travel Percentage:    None
Job Shift:    Professional - Hourly
Job Category:    Finance


Founded in 1992, The Coastal Companies has emerged as the leading supplier of produce and dairy in the Mid-Atlantic and a leading regional processor of fruits and vegetables. With the addition of Hearn Kirkwood, The Coastal Companies has further expanded its capabilities in prepared foods, ready to eat products, and grab-and-go. The company and its subsidiaries – Coastal Sunbelt Produce, East Coast Fresh, Hearn Kirkwood, and Lancaster Foods - operate facilities in Baltimore/Washington and greater Richmond. Through a fleet of over 300 trucks, The Coastal Companies delivers daily to foodservice customers and major retailers along the East Coast. With a commitment to food safety, quality, service, sustainability, and staff development, The Coastal Companies has established itself as an industry leader.

Position Objective:  The objective of this position is to assist the company in collecting receivables from customers quickly and efficiently while maintaining positive relationships with those customers

The major responsibilities of this position include the following:
•    Collection of outstanding accounts receivable dollars from the existing client base in accordance with existing credit terms
•    Submit customer credits, process and review account adjustments, and resolve discrepancies and short payments
•    Process inbound and outbound collection calls and emails in a professional manner while maintaining/improving customer relationships
•    Process customer requests for invoices, statements or credits
•    Report on collection activity and accounts receivable status
•    Communicate & follow-up effectively with the sales department regarding customer accounts on a timely basis
•    Recommend alternative credit terms and repayment plans for delinquent /high-risk customers
•    Escalate accounts that are delinquent & non-responsive to collection attempts 
•    Enlist the efforts of sales & senior management as needed to accelerate collection process
•    Other duties as assigned 





  • High school diploma
  • Minimum three years of collections experience including managing a large customer base
  • Knowledge of billing and collections procedures
  • Goal-oriented, strong attention to detail, and organizational skills
  • Commitment to outstanding customer service
  • Excellent written and verbal communication skills
  • Ability to prioritize and manage multiple responsibilities
  • Ability to work independently and adapt in a fast-paced environment
  • Proficiency in Microsoft Office including Outlook, Excel, and Word
  • Experience with Sage Pro ERP is a plus