Job Description

Position Overview

A well-established provider of precision CNC machine tools and automation systems is seeking a Senior Service Technician to support customers in the field. This role involves hands-on installation, troubleshooting, maintenance, and repair of CNC machinery, as well as mentoring junior technicians and ensuring top-tier customer support.

The ideal candidate is a highly skilled technician with strong electrical and mechanical capabilities, extensive CNC experience, and a passion for solving complex machine issues. This position requires frequent travel to customer sites and a commitment to technical excellence and safety.

What We Offer

• Long-term organizational stability and continued growth

• Competitive compensation

• Comprehensive benefits including:

• Medical insurance

• 401(k)

• Paid vacation and holidays

• Sick leave

• Tuition assistance

Key Responsibilities

• Advanced Troubleshooting & Repair

  Diagnose and resolve complex issues in CNC machines involving mechanical, electrical, pneumatic, hydraulic, and software systems.

• Machine Installation & Commissioning

  Oversee full installation of CNC equipment, including calibration, leveling, alignment, and integration into production environments.

• Preventive Maintenance

  Develop and carry out preventive maintenance routines to maximize machine lifespan and performance.

• Mentorship & Training

  Guide and support junior technicians (Level 1 and 2), sharing best practices and troubleshooting techniques.

• Customer Support & Consultation

  Serve as a technical resource for customers, recommending machine upgrades, operational improvements, and support solutions.

• CNC Software & Controls

  Program and troubleshoot major control systems such as Fanuc, Siemens, Mazak, and Heidenhain. Perform firmware and software updates as needed.

• Documentation & Feedback

  Maintain detailed service logs and diagnostic reports, and share insights with engineering and technical teams for product improvement.

• Emergency Response

  Provide timely responses to urgent service needs, minimizing downtime at customer facilities.

• Compliance & Safety

  Ensure strict adherence to safety standards, industry regulations, and customer-specific protocols during all service activities.

Requirements & Qualifications

• Strong knowledge of CNC machinery operation, electrical schematics, and mechanical systems

• Proficient in troubleshooting and programming control systems: Fanuc, Siemens, Mazak, Heidenhain

• Familiarity with servo motors, drives, PLCs, and industrial automation

• Experience with laser calibration, ball bar testing, and precision alignment

• Excellent communication skills for customer interaction, documentation, and team collaboration

• Proven ability to mentor and lead field service projects

Education & Experience

• Associate’s or Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, or equivalent hands-on experience

• 8–10 years of experience in CNC service and repair, with a strong focus on diagnostics and troubleshooting

• Solid electrical background with the ability to read and interpret schematics and technical drawings

• Experience training customers on machine operation and maintenance

Travel Requirements

• Up to 50% travel, including overnight stays as required

• Frequent visits to customer sites within assigned territory

• Must have reliable transportation and a clean driving record

Physical Requirements

• Ability to lift up to 50 lbs

• Comfortable performing physical tasks including bending, twisting, crawling, and climbing step ladders (up to 8 feet)

• Capable of driving to job sites daily