Essential Duties and Responsibilities:

This position requires 100% domestic travel. Candidates should be comfortable working from home and traveling to clients throughout the USA on a daily or weekly basis.
The Field Service Technician performs a variety of duties, including, but not limited to, the following:- Installation and Commissioning of new Heller CNC machining centers.- Provide troubleshooting and mechanical and electrical repair of mechatronic systems found on Heller CNC machining centers.- Provide professional technical support via phone or email to clients.- Analyze in detail complex mechanical and electrical machine and automation components for failure modes.- Support the transportation of tooling and spare parts to customer site.
- Discuss and diagnose issues onsite with customer
- Request spare parts through Aftermarket Sales group
- Thoroughly document repairs on service reports
- Track and document expenses on expense reports

Supervisory Responsibilities:

Process Owner Responsibilities:

Education and Experience:

Minimum 2-year degree. Combination business and technical degree preferred
At least 5 years hands-on experience with heavy metal removal product lines and processes.

Job Knowledge, Skills, and Abilities:

Thorough understanding of electrical and mechanical systems commonly used on 3 and 5 axis milling machining centers with Fanuc 31i or Siemens 840D PL & SL controls.- Linear rails and carriages
- Ballscrew drives
- Servo motors
- External absolute measuring system
- Automatic tool magazine and tool changer
- Automatic pallet changer- Manual and Automatic workpiece loading
- Spindle machining units
- Servo amplifiers and closed loop systems
- 480VAC and 24VDC electrical systems
- Pneumatic Systems
- Hydraulic Systems
- Lubrication Systems
- Coolant Systems (flood and mist)
Ability to conduct root cause analysis and create thorough and detailed service reports and records.
Professionalism while taking on challenging situations.
Ownership in meeting client goals.
Must have excellent planning and time management skills
Ability to read and interpret blueprints.
Must have complete set of own tools appropriate to complete any required repairs. Heller specific special tools will be provided.
Communicate effectively with customer maintenance techs, customer plant engineers and management.
Microsoft Office Product application capability (specifically Outlook, Word, Excel, and PowerPoint)

Training Requirements:

General Safety
ISO 9001 Quality System Awareness
ISO 14001 Environmental Awareness
Lockout/Tagout
Heller Network
New Field Service Technicians will job-shadow long tenured colleagues as part of their initial training.
Assembly and Commissioning of machine within the USA or abroad.
Training in Germany by Heller Academy trainers.
Field Service Technicians are supported by staff that consist of former Field Service Technicians and a team that regularly interacts with customers.

Physical Demands:

Personal Protective Equipment:

Work Environment:

Will be required to perform other duties as requested, directed, or assigned.

You should be proficient in: