Client Service Manager - Digital Water

Stanley Consultants

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Las Vegas, NV

Job Description

As posted by the hiring company

Job Overview:

Stanley Consultants, Inc is an Engineering consulting firm with over a century of success in the Water Market. Our data driven “smart water” future builds on our heritage and the skill and enthusiasm of the next generation of water professionals. Join a team where your ingenuity, creative thinking, and passion for the water industry will be collaboratively paired with seasoned engineers to address increasing client needs as they respond to megatrends like aging infrastructure, funding constraints, and the impacts of an increasingly variable climate.

With Stanley Consultants, you will enjoy a modern workplace culture that includes competitive compensation, flexibility, work-life balance, life-long learning, and inclusivity. Our employee-owned corporate culture emphasizes the well-being of every employee (member) and extensively employs technology to foster continuing education. Our leadership’s commitment is to inspire enthusiastic work, tempered to prevent burn-out, and to provide a corporate culture through which recognition, compensation, and advancement are the natural products of energetic responsiveness, teamwork, and innovation.

We are proud to be an employee-owned company, committed to a legacy of professional independence and objectivity.  The commitment to private ownership, shared responsibility and reward has sustained us for more than 100 years.

Stanley Consultants is seeking a highly energetic and entrepreneurial person who enjoys working in a team environment to lead and build our digital water consulting and implementation initiative through business development and project delivery. The position serves in a “seller/doer” role, with a main consulting focus of matching technology and data integration solutions to client challenges.  The successful candidate will be well-versed in the US water market, understand utility business operations, and have a firm grasp of emerging innovations and technologies that can disrupt the way professional planning, engineering, and construction management services are delivered and elevate our standing as the preferred consultant of our clients. This role will primarily focus on leveraging the existing local team and national water/wastewater practice members for the delivery of new municipal water and wastewater projects. A mark of success in this role will be working with geographically assigned Client Service Managers (CSMs), specialty consultants, and our technology partners to identify, sell, and deliver digital water projects.

The successful candidate will enjoy:

  • The initiation, development, and maintenance of close client and staff relationships
  • Interaction across multiple level stakeholders (asset owners to operators)
  • Presenting solutions and outcomes to key customer stakeholders
  • Inquisitive-minded customer engagement and listening skills (connecting dots to solutions and outcomes)
  • Commercially savvy business acumen and innovation
  • Collaboration and relationship development with external strategic partner(s)
  • Support and feedback from the Water Market management team
  • The delivery of water resources, water, and wastewater projects
  • The execution of creative approaches to project development
  • Proactive collaboration with the other Stanley market representatives
  • Personal dedication to serving client needs

The position is tailored to support the corporate strategic plan’s implementation and is needed to advance Stanley’s new, disruptive digital water market strategy. The successful candidate will need to be aligned with the corporate strategy and culture. The successful candidate must possess and maintain deep expertise in the water market, and specifically: integrated asset performance & efficiencies, utility performance requirements, digital transformation & maturity, and the value of innovation ecosystems overall. The role will work in close partnership with the Water Market Leader and our technology partners to create and execute the water market’s digital go-to-market stage of implementation and will continue water market strategic plan development, roadmap development, prioritization, and negotiation support. The position will conduct extensive industry due diligence, lead/support customer identification and lead digital maturity assessment efforts.

Essential Duties:

  • Support Stanley’s digital water go-to-market strategy
  • Lead sales and project implementation for Stanley’s digital water market
  • Listen to client needs relative to digital/smart water solutions that are available to address them.
  • Initially, serve as lead project manager for Stanley’s digital water initiatives, coordinating the activities of data integrators, Instrumentation & Controls (I&C) engineers, data scientists, and civil/environmental engineers in the delivery of digital water solutions.
  • Develop and lead customer identification and prioritization (sales pipeline)
  • Support CSMs, outside specialty consultants, and Water Market Leader in direct selling to clients of service and partnership offerings
  • Conduct research to stay abreast of smart water utility platform solutions and competitor capabilities
  • Support CSM’s to initiate, develop, and maintain close public and private client relationships at local, state, and national levels
  • Leverages internal technical experts to gain footholds with new clients
  • Assists in the preparation of proposals, presentations, and contract procedures
  • Assists with client relations and participates in project delivery as required
  • Actively participates in professional organizations at the local, regional, and national levels
  • Develops creative and innovative approaches to project development

Background Requirements include:

  • Bachelor of Science degree
  • 10+ years of relevant experience in innovation, project management, operations and delivery in water/wastewater or related public environment, including understanding of business development
  • Possess knowledge of water/wastewater infrastructure, and the processes that clients go through to plan, finance, design, and construct it.
  • Possess and maintain an understanding of water resources (storm water and flood control) infrastructure
  • High ethical standards, unquestionably trustworthy
  • The successful candidate must possess strong interpersonal skills to effectively interface with clients in the water sector
  • Must have demonstrated success in understanding the water technology and innovation markets
  • Must be capable of directing and managing a multi-discipline team
  • Dedicated to quality – “must do it right”.
  • Proven track record of successful project delivery
  • Strong written and verbal communications skills

A Great Place to Work: Become a Member

Once you are hired at Stanley Consultants, you become a member of our member-owned company.  Our Core Values speak to the capabilities, initiative, integrity, creativity, and commitment that make you, as a member, our most important asset.  As a member, you have the opportunity to chart your own career path and play a role in shaping our mutual future.

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