JOB DETAILS:

Major Objectives:

*Seeking someone who is truly service-driven and exhibits a high level of attention to detail, with a strong background in customer service and claims within the insurance sector. The ideal candidate should possess excellent data entry skills and be highly organized, able to manage multiple tasks and responsibilities efficiently. It is essential that the representative can thrive in a fast-paced environment and remain calm and effective under pressure, especially when dealing with challenging or stressful situations. Professional communication is key, as the role involves interacting with claimants and providers not only over the phone but also through email and written correspondence.

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*Responsibilities/Job Description:

Create entities, incidents, matters on

Law department systems.

Active use of the Law Manager database, Outlook, PDF, Word, Teams.
Answer claims phone.
Receive, answer and/or record telephone/correspondence/e-mail from claimants, providers, and

**law firms relating to general claims inquiries .

**
Follow up with external parties who have not supplied sufficient information.
Save correspondence to associated matter via eDOCS.
Notify assigned investigator of any added communication/documentation to their file.
Link related claims/incidents.
**Maintain 3 inboxes: "LAW - Claims", "New Claims" & “Input to CMS”.

**

Route all addressed correspondences to the appropriate folders.
Forward non-Law Claims correspondence to appropriate sections of Law or different departments of companies.
Check CC&B, OMS and Maximo systems for additional information to create claims.
Assist in the processing of claims and other duties as assigned or required.
Regular attendance is an essential function of the job.

Required Skills:

Competency in Microsoft Excel, Word, and Outlook.
Well organized, detail oriented and flexible to handle multiple assignments.
Data Entry Skills.
Excellent interpersonal and telephone skills.
Demonstrate good customer service skills.
Ability to multi-task.
Customer Service within the

Insurance Sector.

Preferred Skills:

Analytical Skills.
Call Center Support.
Bi-Lingual in Spanish.

Soft Skills:

Sit or stand to answer a phone for the duration of the workday.
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday.
Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.

Education or Certification Requirement:

High School Diploma or GED.