Job Description

The Claims Service Associate is a fully **remote **customer service role supporting customers with disability and insurance claims. The role involves handling inbound calls, answering customer questions, documenting interactions, and providing compassionate support. No prior call center or insurance experience is required. Candidates with strong face-to-face customer service experience, good communication skills, and a private workspace with a reliable hardwired internet connection are best suited for this role.

Key Responsibilities

• Provide professional and compassionate support to customers regarding disability and insurance claims.
• Handle inbound calls and occasional outbound follow-ups.
• Navigate multiple systems and internal resources while assisting customers.
• Accurately document customer interactions.
• Maintain confidentiality and meet quality, productivity, and attendance standards.

Requirements

• Strong communication, empathy, and problem-solving skills.
• Ability to work in a fast-paced environment and handle sensitive customer situations.
• Basic computer skills and the ability to multitask across multiple applications.
• High school diploma or GED.
• A private, dedicated home workspace with a door.
• A reliable hardwired internet connection with a minimum speed of 25 Mbps upload and 50 Mbps download. Wi-Fi, hotspots, and satellite connections are not accepted.

Experience Not Required

• No prior call center or contact center experience is required.
• Prior insurance or disability claims experience is not required.
• A college degree is not required; a high school diploma or GED is sufficient.

Best-Suited Candidates

This role is ideal for candidates with strong face-to-face customer service experience, including:

• Restaurant servers, bartenders, hosts, or baristas
• Retail sales associates or cashiers
• Hotel front desk or guest services professionals
• Fast-food or hospitality workers