Job Description

JOB DESCRIPTION

Position Summary 
This position provides exceptional customer support by establishing a professional and courteous working relationship with internal and external direct end user customers through effective communication. This role acts as a liaison between the customer and supply chain teams to ensure exceptional service, product availability and satisfaction. This position is responsible for assisting in managing assigned customer accounts within the cheese product category to meet our customers’ needs. Responsibilities include order management, resolving customer inquiries, and problem solving.

Essential Functions

• Prepare invoices, credit memos, and billing adjustments in collaboration with the accounting department.
• Enter product pricing accurately. 
• Inform customers of unit prices, shipping date, anticipated delays and any additional information needed.
• Manage downgraded product inventories and shipments in a timely manner.  Responsible for informing Sales Coordinator when downgrade product is available and assist with coordinating sales of downgrade product.
• Coordinate with production, shipping, and logistics teams to ensure on-time deliveries.
• Communicate product change orders, requests and other order-related information with customers and necessary staff. 
• Coordinate customer requests and shipping schedules.
• Allocate inventory accurately to orders. Ensure shipping orders are accurate regarding quantity, items to be shipped, and shipping locations.
• Keep product demand and production data updated.
• Prepare BoLs, manifests, CoAs, and other papers required for shipments.
• Help resolve any issues or complaints related to product delivery, quality, or invoicing with a professional and customer-focused approach.
• Distribute product specifications in coordination with the quality assurance department. 
• Maintain detailed files and correspondence in the CRM database/ERP.
• Coordinate and assist in implementing special labeling requirements. 
• Communicate and provide advisory support to sales management and sales coordinator.
• Schedule and coordinate proper handling of product to on- or off-site warehouses. 
• Actively participate in training opportunities to improve knowledge in products and business tools.

Required Education and Experience
High school diploma or GED is required for this position. Working knowledge in Microsoft Office applications (Word, Excel, Outlook and PowerPoint).

Preferred Education and Experience
Associate degree or equivalent from college or technical school. Sales experience preferred. Bilingual in English/Spanish.

Skills

1. Customer Service
2. Communication and interpersonal skills
3. Excellent attention to detail
4. Ability to multitask and prioritize in a fast-paced environment
5. Teamwork Capacity
6. Initiative

Supervisory Responsibility
This position has no supervisory responsibilities. 

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment and technology.

Physical Demands
The physical demands for this position are mainly able to do sedentary work. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently will need to sit, stand or walk. The employee may need to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

Position Type/Expected Hours of Work
This is a full-time position. Base hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. 

Travel
Occasional travel is required for this position.

Preferred Education and Experience
Associate degree or equivalent from college or technical school. Sales experience preferred. Bilingual in English/Spanish.

Additional Eligibility Qualifications
None required for this position.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of responsibilities, duties or tasks that are required of the employee for this job. Responsibilities, duties and tasks may change at any time with or without notice.