Call Center Customer Service Support 4

Lam Research Corp.

Location Pin Icon
Chandler, AZ

Job Description

As posted by the hiring company

Job Overview:

Job Responsibilities

  • Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions.
  • Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
  • Updates databases with status of returned materials issues and accounts for returns inventory.
  • Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Ensure service information accessible by sorting and filing documents/forms.
  • Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Other Job Responsibilities

  • Support Lam spares machine down business, responding to requests in less than 2 hours, monitor from order entry to order fulfillment and send tracking to the customer/requestor.
  • Manage the spares open orders and follows up with the expedite team for confirmation ship dates, past due commits/recovery dates.
  • Able to reconcile customer consignment payments to order invoices via excel.

Minimum Qualifications

  • Customer requirements for this onsite role include proof of full vaccination for COVID-19
  • Minimum of 2-3 years of related customer service / order management experience.

Preferred Qualifications

  • SAP order entry from quote to cash, order management experience 1-3 years
  • Call center experience answering phone calls, responding to emails within service level agreement.
  • Willing to work holidays to support the account.
  • Willing to investigate root cause and implement corrective action for miss-fires.

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application