Job Description

This position is in Ball Ground, GA

Who We Are:

Cabinplant is a subsidiary of CTB, Inc., a Berkshire Hathaway Company. CTB’s core purpose is Helping to Feed a Hungry World® through a number of business units that manufacture and supply systems and solutions primarily for the agricultural supply chain. Cabinplant is achieving this goal by providing Leadership Through Innovation® as it develops, manufactures and markets high-quality processing equipment for the food industry. Cabinplant is a recognized leader in technologies used to efficiently process, weigh and pack difficult-to-handle products for large-scale food production facilities around the world. Its focus areas include seafood, produce, meat, poultry, dairy and convenience food. In order to provide continued innovation in this market, we need talented people looking to grow their careers while working toward our global mission. We hope you will join us in this journey!

What You Will Accomplish:

As the Service Technician, you will provide technical support on installations, technical resolution, and product training to meet or exceed the needs of the customers.  

What You Will Do:

• Assists with the installation of new projects throughout North America to ensure an efficient process that is aligned to the scope of the project.  
• Handles the equipment training of new and current products with the customers to ensure they can operate the equipment effectively.
• Validates and tests new equipment, through PLC programming edits, providing feedback on issues found to the management team.
• Trouble-shoots equipment issues onsite, through remote dial-in analysis, or visiting the customer’s location to resolve issues as efficiently as possible with minimal interruption.
• Liaisons with Corporate in Denmark, as needed, to assist with more complex installations and troubleshooting to expedite the process.
• Provides information and executes service contracts and sells new parts to customers to increase revenue potential for the business. 
• Assists in other areas of the business, as needed, to ensure the customer’s needs are met.

Position Requirements:

• Education: Associates degree in an Electrical or Electronics field preferred; or high school diploma with great technical and electrical service background.
• Experience: 3+ years of progressive experience with troubleshooting electrical and mechanical equipment, within a systems integration environment involving configuration, design, and installation activities; preferably in the food processing or similar processing industry.  Direct experience with editing/troubleshooting PLC’s (typically Omron, Siemens, Allen-Bradley, etc. following program or ladder diagrams), Frequency Converters, and Human Machine Interfaces (HMI’s) required.
• Certification(s): n/a
• Functional Skills: Strong electrical and mechanical aptitude; Expertise in planning and integrating technology in the middle of a production process.  Strong analytical and problem-solving skills required to handle obstacles quickly.  Requires a valid driver’s license and good driving record. Will drive a company pick-up truck.
• Technology Aptitude/Skills: Experienced with PLC programming, analysis, and editing programs. Proficiency in Microsoft Office products including Excel and Word.
• Language Skills: Excellent verbal and written communication skills; able to present and train customers on existing and new products. Ability to speak Spanish would be a plus.
• Leadership/Behaviors: Demonstrates a high customer-service and support personality who has a strength in educating others; forward thinking and resourceful to handle obstacles quickly; works well independently and with a team to collaborate on best practices.  Excellent ability to listen and influence customers towards new systems, services, parts, and products. 
• Culture Match Behaviors:  Professional in appearance and behaviors. Has a “Can Do” attitude and is flexible, energetic, dedicated, honest, and takes initiative to get things done.   

Other Important Information:     

Salary: Salary is commensurate with proven experience

Reports To:  VP of Sales & Service

Core Hours:  7:00am-6:00pm; will work approximately 45 hours within this time frame

Typical Work Week:  M-F; Weekends as needed

Direct Reports:    None  

Work Conditions:  Typically, in a manufacturing environment around machinery, water, and food/meat processing.  Climbing heights up to 15 – 20 feet is also required.

Travel: 50% overnight travel on average