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Cabinet Service Technician

Tharp Custom Cabinetry

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$20-26 /h
PAY RATE
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Loveland, CO
LOCATION

Job Description

As posted by the hiring company

Job Overview:

Description

Looking for a great career opportunity? Look no further....Tharp is hiring Service Technicians!


Wage range - $20 - $26/hr DOE


Full Benefits, PTO and Paid Holidays


The Field Service Technician is responsible for resolving problems with Tharp products after installation. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. The person in this position is essential in satisfying customer expectations and routinely represents the company with end users.


Duties/Responsibilities:

• Provide service and customer support during field visits and dispatches.

• Work closely with Project Managers to close out jobs

• Work with contractors and customers in understanding issues

• Diagnose errors or technical problems and determine proper solutions

• Produce timely and detailed service reports

• Operate vehicle in a safe manner

• Fix problems using general woodworking skills

• Conducts vehicle inspections per DOT Regulations

• Clean and maintain vehicle

• Build positive relationships with customers.

• Provide solutions to problems presented at the field installation site

• Must be able clearly communicate problems to Service Manager and Project Manager to provide solutions using their expertise

in cabinet building, trim carpentry, stain and finish.

• Good customer service and communication skills

• Organizational skills

• Good problem solving skills

• Ability to make decisions required in resolving individually unique problems

• Appreciation for quality service and product

• Ability to work independently, with little supervision

• Open to be coached and receive training on Tharp products.

• Must be able to work independently when needed to.

• Maintain a safe and quality based effort for any products that are processed.

• Develop skills and proficiency at assigned tasks.

• Process work in a timely, quality focused manner.

• Display a basic understanding of the information contained in the Tharp cut sheets and prints

• Attention to detail

• Display a baseline of understanding of the Tharp Quality requirements

• Ability to work well with a team


Requirements

Education or Formal Training: High School diploma preferred but not required


Licenses Needed: Colorado Driver’s license and a driving record that meets Tharp’s Requirements. Must be at least 23 years old due to Insurance requirements.


Experience: Minimum of 1 year trim carpentry/cabinet installation/wood working experience or experience in a similar role in a manufacturing environment.


Physical Activities and Safety: 40% standing,40% walking, 20 % sitting - Must be able to lift and carry 100 lbs. Must strictly adhere to company safety policy, including wearing safety glasses, gloves and a back brace where required