Job Description

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

POSITION SUMMARY

Coordinates intake of all new referrals to Byram Healthcare for medical equipment and supplies. Leads new patients through records retrieval, authorizations, and equipment shipments. Works with patients on verifying insurance criteria for equipment and supplies, and processes equipment orders through internal catalogs and systems.

ESSENTIAL JOB FUNCTIONS

• Reviews all new referrals to Byram Healthcare for Insulin pumps and supplies.
• Verifies relevant demographics, insurance information, and products with patients. Reviews cost and coverage for products with patients as applicable.
• Manages assigned patients though medical records retrieval requests, prior authorization submissions, and shipments processes.
• Ensures patients meet all insurance criteria for specific insulin pumps being ordered. Completes benefits verification and eligibility checks with insurance plan providers.
• Accurately selects correct product and catalog codes, and billing and insurance information. Charts all calls and notes in the patient’s record, thoroughly documenting performed activities in internal records systems as part of onboarding process.
• Maintains consistent communications with manufacturer partners on relevant intake and equipment issues. Submits relevant and authorized patient’s requests and information to provider offices to initiate service.
• Provides outstanding customer service to patients throughout the new intake process.

QUALIFICATIONS

• High School Diploma required
• Previous customer service experience preferred

Pay for this position is $22 an hour

KNOWLEDGE, SKILLS & ABILITIES

• Must possess excellent communication skills and the ability to practice proper phone etiquette
• Working knowledge of Microsoft Office, particularly Excel, Word and Outlook
• Basic skills with moderate level of proficiency; consults with senior peers on complex projects
• Ability to make outbound calls to patients and referrals as necessary
• Responds quickly and professionally to customer telephone questions and concerns

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.