BWS Infrastructure Operations Support


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$23.08-42.79 /h
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E Centretech Pkwy, CO

Job Description

As posted by the hiring company

Job Overview:

Date Posted:



United States of America


CO102: 16800 E Centretech Pkwy,Aurora 16800 East Centretech Pkwy Building S75, Aurora, CO, 80011 USA

The Information Workplace Services Analyst for Business Workplace Infrastructure Service/Operations will provide infrastructure support and oversight of operational metrics and data related to LAN/WAN infrastructure, wireline billing, and billing discrepancies. This role will be responsible for the successful implementation and integration of DT Infrastructure Operational Service metrics across all RI&S sites for assigned efforts/projects, specifically engaging Enterprise Services, IT finance, and interfacing with supplier managers. This role will escalate to DT leadership for issues related to data access, operational performance, and financial data risks.

Key Responsibilities:

Building DT Operational metrics based on existing data and integration to completion

Integrate LAN / WAN business unit and enterprise operational data for tracking and reporting.

Conduct cost data evaluation for vendor invoices on LAN/WAN data, and standard reviews of operational target metrics associated with that data

Provide performance evaluation, engaging leadership in defining targets, and operational requirements needing tracking.

Monitor internal and external service providers to ensure they are performing to contractual requirements using Raytheon standards and processes; analyzing and acting upon SLA and metrics data to ensure customer service and customer satisfaction

Provide supporting data to DT AOP forecast for the services provided, and operational expenditures.

Identify continuous improvement efforts for the operational services

Required Skills:

1-2 years or more of IT Operations or equivalent intern experience

Strong interpersonal, leadership, influence, and communication skills

Team player with a collaborative mindset with ability to work with multiple disciplines, driven by quality and customer satisfaction

Attention to detail, with drive, initiative, and motivation

US Citizenship

Desired Skills:

ITIL certification

Needs to be able to attain a clearance

IT Project Management

Required Education (including Major):

Bachelor’s Degree

Business Unit Profile

Raytheon Intelligence & Space delivers the disruptive technologies our customers need to succeed in any domain, against any challenge. A developer of advanced sensors, training, and cyber and software solutions, Raytheon Intelligence & Space provides a decisive advantage to civil, military and commercial customers in more than 40 countries around the world. Headquartered in Arlington, Virginia, the business generated $15 billion in pro forma annual revenue in 2019 and has 39,000 employees worldwide. Raytheon Intelligence & Space is one of four businesses that form Raytheon Technologies Corporation.

Requires theoretical knowledge typically obtained through University Degree. Limited to some knowledge of RTX organization.

Typically requires a University Degree or equivalent experience and less than 2 years prior relevant experience.Engineering/Other Technical Positions:

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 2 years of prior relevant experience unless prohibited by

local laws/regulations.

The salary range for this role is $48,000.00 to $89,000.00; however, Raytheon Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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