As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. If you share our passion for helping people, join us in this excellent career opportunity.
We are currently seeking a Business Operations Coordinator for our Connecticut-Rhode Island Region. Can be located in Farmington, Milford, Bridgeport or Providence.
The position is a hybrid model working 3 days in the office and 2 days Work from Home.
The salary range for this position is:
Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be will be shared at the time of phone screening based upon your location and qualifications.
Reporting to the Chief Operating Officer , the Business Operations Coordinator provides transactional support for the finance, operational and administrative functions of the Region, including budget monitoring, daily finance transactions, local vendor relationships, facilities management, fleet management, HR, IT, and records/reports. Is the lead system user/trainer for software business applications. Provides operations backup support for the Region in the absence of the COO.
Specific responsibilities: supply orders; phones/customer service; process payments; point of contact for vendors; gift processing; assist with revenue budgeting; supervise volunteers.
1. Financial Administrative Support: Provides administrative budget support including expense coding; financial report dissemination, initiating, monitoring and approving regional procurement transactions, Collaborates with department leaders to ensure that programs are executed within budget. Ensures location processes are established and functioning for all cash and card transactions. Supports department directors with analytics for monthly forecasting of expenses.
2. Lead System User/Trainer for Business Applications and IT Services: Utilizes appropriate systems and trains staff in their use. Troubleshoots phone and computer issues for Region. Reviews and assists with tech services requests.
3. Facilities/Asset Management Support: Ensures repairs are completed within budget and appropriate system is used to pay vendors. Develops and maintains relationships with vendors supporting each physical location. Obtains proposals for potential new vendors. Provides information/data needed for developing Business Plans for real estate transactions. Is liaison with other sectors for shared facilities/assets . Updates risk management system with current values/status as appropriate.
4. Fleet Management Support: Maintains fleet inventory records. Ensures appropriate and timely maintenance. Files and maintains insurance claims and follow up with estimates/repairs. Is liaison with Fleet Management in other sectors.
5. Events: Participates in planning events meetings. Maintains insurance certificate applications, financial collection processes, and appropriate forms and codes used for regulated items including alcohol.
6. Reports/Data Information: Provides guidance and data for grant reporting. Prepares various internal reports. Responds to internal/external requests for information and/or documentation. Acts as Region point of contact for FOCIS information.
7. Operations SOPs: Develops, maintains and distributes a regional SOP Manual. Provides training to ensure consistent processes/procedures related to operations functions throughout the Region.
8. Volunteer Coordination: May coordinate and train volunteers to assist with less complex daily transactional work such as data input, clerical support, etc.
For development support: Understands and utilizes multiple data and reporting systems to access data and reports to support the development team. Coordinates gift processing for the region and ensures gifts processing procedures are followed and understood which can include collaborating with the business operations ensuring accurate execution of check processing and bundling procedures. Reviews gift reports to identify needed gift adjustments and/or gift linking requests to support accuracy of regional revenue and fundraiser credit per the national credit guidelines. Assists regional leadership in analyzing regional activity and performance. Monitors upcoming and past due solicitations and gifts and proactively shares information to regional development team to ensure data is updated appropriately. Assists with onboarding of new fundraisers in the region and serves as the primary systems trainer for new hires. Supports tracking large budgeted monthly gifts, as reflected in the revenue budget to support regional forecasting. Support volunteers who perform data entry and data-related projects for regional development team.
Education: Associate’s degree in Accounting, Business or Public Administration required. Applicable experience may be applied towards education requirement but must be in addition to years experience required below.
Experience: Minimum 2 years’ financial or facilities administrative support experience in community organizations, government agencies, non-profit organizations or business. Experience working effectively with volunteers and board members. Experience in coordinating finance and administrative functions including information systems and facilities. Experience with budgeting helpful.
Skills and Abilities: Ability to plan, prioritize and organize work to maximize team performance and meet customer expectations. Excellent organizational skills and ability to work with attention to detail. Strong interpersonal skills and the ability to create and maintain collaborative work relationships within the organization and with external stakeholders.
Other: Proficient with MS Office software, including Word, Excel, PowerPoint and Outlook. Strong knowledge of federal, state and local employment laws.
Travel: Travel is required throughout the Region. Some out-of-region travel may also be required.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
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