Are you ready for what’s next?

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

This role will oversee, under the guidance of the Brand Service Manager, all brand’s technical service support, manufactured parts support, escalated consumer and legal cases and field service support between the BBG Service Center of Excellence, Manufacturing personnel, and other sources as required.

At Brunswick, we have passion for our work and a distinct ability to deliver.

Essential Functions:

Receive and support dealer inquiries via phone or email for technical support for brand’s products within the target KPI
Provide support to Tier I and BBG Service CoE in reviewing warranty claims and pre-authorizations
Manage complex technical cases in partnership with the dealer, customer, Quality, and Manufacturing
Manage Manufacturing Parts process with respective plants to ensure priority is given to warranty issues
Collaborate with the BBG Service CoE on Technical Training and Content needed by dealers, customers, or internal
Support onboarding new dealer personnel regarding training as needed
Notify and collaborate with the CoE for Service Campaign and Recall support needs
Review Warranty claims and Pre-authorizations over established monetary threshold. Escalate issues within the organization for repeat or complex issues
Review, respond, and solve complex NPS / CSI cases
Review, respond, and solve owner inquiries as escalated by Tiers I and II
Review and collaborate with Legal, Manufacturing, Quality, Vendors, and other internal and external resources as needed, on escalated cases such as buy back requests
Warranty claims processing and inquiries as needed This data is internal to Brunswick.
Training as required to maintain and improve product knowledge and skillset
Other tasks, initiatives, and projects and assigned by manager

Preferred Qualifications:

High School Diploma or GED required
Minimum of 3 years technical manufacturing experience required with technical marine industry experience preferred.
Familiarity with OBMS and Compass environment preferred
Familiarity with Salesforce.com environment preferred
Ability to quickly learn and navigate through software and online programs required
Effective verbal communication skills
Ability to draft professional email correspondence when necessary
Excellent follow-up skills
Highly skilled in interpersonal skills with an ability to connect with others over the phone and email
Must be flexible to work extended hours to support the requirements of the business
Ability to work effectively in a collaborative, team environment within a matrix organization

The hiring range for this position is $49,900 - $63,900 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

In addition to base pay, this position is eligible for an annual discretionary bonus. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Working Conditions:

Works in a manufacturing and office environment
Regularly required to sit, stand, walk, climb and bend about the facility
Exposed to dust, odors, fumes and moderate noise.

Why Brunswick:

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we’re proud of being recognized for making a splash with numerous awards!

About Brunswick Boat Group:

Brunswick Boat Group is home to a diverse portfolio of iconic marine brands, including Bayliner, Boston Whaler, Crestliner, Harris, Heyday, Lowe, Lund, Navan, Princecraft, Protector, Quicksilver, Rayglass, Sea Ray, Spartan, Thunder Jet, and Uttern. Each brand carries a legacy of innovation, craftsmanship, and performance that has shaped the boating industry worldwide.

Across our fiberglass and aluminum manufacturing facilities, our team members are the driving force behind our success. We foster a culture rooted in safety, integrity, continuous improvement, and personal growth. Whether you're building unsinkable legends, pioneering wake sports, or crafting fishing and pontoon boats trusted for generations, you'll be part of a united team committed to delivering exceptional experiences on the water.

Next is Now!

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support.

For more information about EEO laws, - click here

Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: https://www.brunswick.com/e-verify.

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.

#Brunswick Corporation