Description

ABOUT US

At Thos. Moser, we believe in living better with fewer things—created with care, built to last, and rooted in American handmade design. For more than fifty years, our furniture has been shaped by hand, guided by a quiet dedication to quality and intention. As we grow, our digital presence plays an essential role in welcoming more people into the story of our work.

ROLE OVERVIEW

The Boston Showroom Assistant Manager is a hands-on role supporting sales, the customer experience, and daily showroom operations. Grounded in presence and reliability, this position works closely with the Showroom Manager to keep the floor running smoothly, opportunities moving forward, and each interaction aligned with Thos. Moser brand standards. The role is best suited for someone who prefers to be on the floor, engaging directly with customers, supporting the sales process in real time, and ensuring details are handled with precision. Success requires a balance of hospitality, commercial instinct, and operational discipline, including managing a personal book of business, supporting trade relationships, and maintaining clear follow-through across quotes, orders, and CRM activity.

WHAT YOU’LL DO

Floor Leadership and Sales Support

Support daily showroom execution during open hours, ensuring every customer is welcomed and guided with professionalism and warmth
Reinforce strong discovery, product knowledge, and clear next steps within the sales process
Step into active opportunities to maintain momentum, resolve issues, and support close rates
Contribute to a showroom culture that is attentive, calm, and aligned with the brand

Customer Relationships and Experience

Build and manage a personal network of customers and trade partner relationships across inbound inquiries, repeat customers, and proactive outreach
Guide customers through standard orders, custom configurations, and design decisions with clarity and care
Maintain consistent communication from first conversation through delivery
Ensure a high-touch experience that reflects the lasting nature of the product

Proactive Outreach

Maintain a consistent outbound cadence to customers and prospects
Conduct post-delivery follow-up and address issues early
Convert outreach into appointments, active opportunities, and closed business
Build relationships that support repeat engagement and referrals

Operational and Order Accuracy

Ensure quotes and orders are accurate and complete, including specifications, finishes, lead times, and delivery details
Identify and resolve issues before they impact the customer experience
Partner with internal teams to keep projects moving forward
Maintain a disciplined approach to detail in a business where precision matters

CRM Data Management

Maintain accurate and current CRM records, including customer journey stages, order activity, next steps, and documentation
Ensure records are clear enough for seamless handoff across the team
Support forecasting through consistent and reliable data
Reinforce the standard that work is documented as it happens

Trade and Event Support

Support outreach to designers, architects, and trade partners
Assist in preparing outreach lists, coordinating events, and executing follow-up
Ensure trade customers receive timely communication, samples, and specifications
Contribute to the showroom’s presence within the local design community

Coverage and Continuity

Maintain smooth showroom operations when the Showroom Manager is unavailable
Ensure continuity in floor coverage, priorities, and customer communication
Keep standards consistent during busy periods and shifting demands

Requirements

WHAT YOU’LL BRING

Ideal Background and Experience

3 to 5 or more years of experience in high-end retail, showroom sales, or design-focused customer service
Strong sales ability with the confidence to build relationships and guide customers to a decision
Excellent organization and attention to detail, particularly in quotes, orders, and customer records
Experience using CRM systems to manage pipeline, follow-up, and forecasting
Ability to balance hospitality, design sensibility, and commercial discipline
Clear and professional communication, both in person and in writing
An appreciation for materials, design, and the role furniture plays in the home
Availability to work showroom hours, including weekends

Preferred Experience

Experience working with interior designers, architects, or trade customers
Familiarity with custom or made-to-order products
Experience with showroom presentation or merchandising
Interest in design or heritage brands