Job Description
Job Overview:
Here at Summer Garden Food Manufacturing, we are family-owned and operated. As an employer, we offer a safe, clean, and friendly work environment for our staff to grow. We frequently offer fun events, lunches, rewards, and other incentives to show appreciation to our employees for their dedication to our ever growing company.
Position Title:
BILLING AND SHIPPING ADMINISTRATOR
Reports To:
Customer Service Manager
Position Summary:
Assist with all administrative and logistical tasks associated with keeping the business running smoothly and efficiently. Duties include customer service, management of documentation (e.g., customer orders, billing, and shipping) and is a liaison between the warehouse and logistics team.
PRIMARY RESPONSIBILITIES:
- Order Management and Billing Procedure Duties
- Review open orders in Load Planning
- Print any pending current day orders that need picked.
- Reassign in load planning any orders with inaccurate delivery dates.
- Organize printed orders by driver route and distribute current day pick tickets to appropriate warehouse staff (Warehouse Supervisor and Cold Selector/Receiver)
- Collect pick tickets, fulfill (key in allocations where necessary), transfer to an invoice.
- Print customer invoices.
- Post all daily invoices and print any oncoming next day orders at the end of the current day.
- Troubleshooting ordering issues or Sales Representative order errors
- Process VOIDs and generate the associated VOID Report as required.
- Check in Driver Folders and any additional Shipping Documents from Previous Day
- Report any issues or missing documents from the driver folders to the Transportation Manager.
- Retrieve any payments/documents from the folders to be placed in safe with necessary Paperwork.
- Make any necessary copies and distribute to appropriate parties their portions of documentation they need to complete their tasks.
- Scan any documentation and communicate delivery issues to key parties (Sales, CSSR, etc).
- Coordinate and Prepare Shipping Documents for ZSF Division
- Prepare Driver Load Sheets and crosscheck invoices to them for next day deliveries.
- Prepare Driver Folders for next day with load sheets, invoices, pickup memos, etc
- Process COD Payments for product being directly picked up at the Austintown facility for employee orders, spaghetti dinners, etc. via Cash, Check or Credit Card.
- Maintain petty cash usage and provide backup documentation on use of petty cash for end of the month reconcile by the Warehouse Manager.
- All other necessary duties as assigned by Supervisor
Requirements Necessary to Perform This Job Function: (Educational & Physical)
- High School Diploma Required
- Associate degree or equivalent certification program preferred
- Minimum 2 years of office or logistics experience preferred
- Strong knowledge in Microsoft Office software including Outlook, Excel, and Word
- Experience working with Microsoft Great Plains Dynamics, load planning and relational databases preferred
- Excellent communication skills, both written and verbal, with the ability to convey complex information to a broad audience
- Strong interpersonal skills with the ability to work independently and within a team environment
- Ability to multitask, be highly organized and use logic and reasoning to identify solutions to problems
- Regularly required to talk, read, hear, and see. Frequently required to sit for long periods of time, stand; walk; manual dexterity; and reach with hands and arms.
- Ability to lift 25 pounds
- Able to work long hours when necessary; work overtime hours when it is needed
- Able to physically withstand extreme warehouse temperatures of cold or hot
- Minimal travel when needed
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
This position requires sufficient physical ability to work in a typical office setting; driving a motor vehicle and occasionally working in the field.
FREQUENT: sitting, upward and downward flexion of neck; fine finger dexterity and light to moderate finger pressure to include extended periods of keyboard and mouse use, side-to-side turning of neck, walking, standing, bending and stooping, pushing/pulling, twisting at waist, moderate wrist torque to twist equipment knobs and dials.
OCCASIONAL: squatting, kneeling, reach above and at shoulder height, moderate grasp to manipulate reference books and manuals; lifting objects weighing 20 – 35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.
VISION: Ability to see in the normal visual range with or without correction.
HEARING: Ability to hear in the normal audio range with or without correction.
This job description is not intended to contain a comprehensive list of the responsibilities that are required to successfully perform in this position. Other duties as assigned are part of every job description. The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential job functions.
Lassonde Pappas & Co., Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
