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Bilingual Customer Service Representative

Toyota

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Chandler, AZ
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Job Description

As posted by the hiring company

Job Overview:

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

Who we’re looking for

Toyota’s Customer Service Department is looking for a passionate and highly-motivated Bilingual Customer Service Representative.

The primary responsibility of this role is to support the Customer Service department's objective to take ownership of inbound communication (primarily telephone with some e-mail and written correspondence) from customer, dealers, financial institutions, etc.; evaluating the caller's requests, needs, and concerns, and providing a customer-oriented solution within established guidelines to build customer satisfaction and loyalty to TFS Brand.

Reporting to the Customer Service Manager, the person in this role will support the Customer Service department's objective to provide an exceptional customer experience by answering inbound calls and assisting customers to resolve their questions.

What you’ll be doing

  • Takes ownership of calls by investigating, researching, and resolving various questions regarding insurance, credit, and payment.
  • Provides accurate payment-related information and processes phone payments and website inquiries in a timely manner.
  • Reviews customer history and, where appropriate and based on established policies and procedures, processes retail extensions, due date changes and reasonable lease deferrals, waives late charges and makes payment arrangements.
  • Works with other departments to resolve customer account issues.
  • Documents all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures. Initiates appropriate forms to fulfill customer requests.

What you bring

  • Excellent verbal and written communication and interpersonal skills.
  • Self-starter who is team-oriented and results-driven.
  • Capability to work flexible work hours, which may include day, evening, and weekend shifts.
  • PC keyboarding and navigation skills between various programs and systems are required.
  • Previous experience in a customer-facing role, sales, or call center environment helpful.

What We’ll Bring


During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

  • A work environment built on teamwork, flexibility, and respect.
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement.
  • Vehicle purchase & lease programs.
  • Comprehensive health care and wellness plans for your entire family.
  • Flextime and virtual work options (if applicable).
  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
  • Paid holidays and paid time off.
  • Referral services related to prenatal services, adoption, childcare, schools, and more.
  • Flexible spending accounts.
  • Relocation assistance (if applicable).

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Check out the How to Apply section of our careers page on Toyota.com or send an email to TalentLinkAdmin@toyota.com.