As posted by the hiring company
SUMMARY Works in conjunction with the Service Technicians both internal and external to accurately provide customers with scheduling and the status of their service work provided by Mountain Power. Answers incoming calls from Customers, technicians and other WEC employees. Communicates with customers when necessary on daily customer needs such as service calls, purchase orders and invoice disputes.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Maintain a Work In Process (WIP) according to company policies and expectations.Answer all overflow of incoming service calls. Collecting needed information on those service calls for proper dispatching.Other duties as assigned by the Department Manager.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.MS Excel, MS Word proficientVery organizedAbility to multi-taskWork with minimal supervisionProblem SolvingSelf-StarterLeadership AbilityCooperative/Can do AttitudeAttention to detailExcellent Communication SkillsSense of UrgencyMust be customer focused both internally and externally.Must be able to communicate effectively with customer representatives and with all levels of WEC management.Possess excellent organizational and time management skills.Must be flexible and able to adapt to varying workloads and environments.Be willing to comply with employee handbook.Possess working knowledge of personal computers including DOS and Windows applications.EDUCATION and/or EXPERIENCEPossess a High School diploma or General Education Degree (GED).LANGUAGE SKILLSMust be able to speak, read and write English fluently. Must be able to read and interpret technical service write ups and work orders. Must be able to effectively communicate with customer, factory personnel and service team members.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to outside weather conditions and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration. The noise level in the work environment is sometimes loud.