Job Description

B2B Collections Specialist

Electrical Components International (ECI) is seeking a B2B Collections Specialist to join our team.

Who We Are

Founded in 1953, Electrical Components International (ECI) is one of the world’s leading suppliers of electrical distribution systems, control box assemblies, and other critical engineered components for diversified markets. With 25,000 employees and 37 global manufacturing locations, ECI is the trusted partner to market leaders with 500+ customers. At ECI, we power smart, connected, and electrified solutionsTM that help solve the most complex challenges.

The B2B Collections Specialist is detail-oriented in managing the cash application process and generating insightful financial reports. The B2B Collections Specialist will apply cash received from customers in a timely manner.

Key Responsibilities

The B2B Collections Specialist will perform routine analysis to resolve unapplied cash, reconcile payments received, investigate expectations and/or work with customers to resolve discrepancies. This person will identify areas of opportunity and ways to improve and streamline processes. The Collections and Reporting Analyst will develop daily, weekly, and monthly past due AR reporting. This position will report to the Manager of Accounts Receivable. #B2BCollections #AccountsReceivable #CollectionsSpecialist #ARSpecialist #CreditAndCollections #AccountsReceivableJobs #CollectionsJobs

In this role, you will:

• Manage B2B Customer Portfolio: Oversee accounts receivable for a diverse B2B customer base, ensuring prompt collection of outstanding invoices while maintaining strong business relationships.
• Proactive Collections Activities: Conduct timely outreach to customers via phone, email, and portals to follow up on overdue payments, resolve invoice discrepancies, and negotiate payment arrangements when needed; provide input on credit holds.
• Account Reconciliation: Research and reconcile complex account issues related to partial payments, quantity variances, shipping errors, or product returns common in the electrical components sector.
• Coordinate with Internal Teams: Work closely with sales, order management, shipping, and customer service teams to investigate and resolve billing disputes, delivery discrepancies, or contract compliance issues impacting payment.
• Dispute Resolution Expertise: Efficiently handle common industry-specific disputes such as consignment inventory issues, delivery schedules, technical specifications, or warranty claims affecting payments.
• Support Continuous Improvement: Participate in process improvement initiatives related to invoicing accuracy, electronic payment adoption, and customer onboarding to minimize future collection issues.
• Other duties as assigned.

Qualifications

Education & Experience

• Bachelor’s degree in business or related field.
• 3+ years of B2B collections experience, preferably in a manufacturing or industrial environment.

Knowledge, Skills & Abilities

• Knowledge of B2B collections principles, strategies, and best practices.
• Strong verbal and written communication skills for professional customer interactions.
• High attention to detail and accuracy in account reconciliation.
• Analytical thinking to identify account trends, risks, and root causes of payment delays.
• Strong organizational and time management skills to handle multiple accounts and priorities
• Proficiency with Microsoft Excel.
• Ability to collaborate cross-functionally with sales, finance, customer service, and operations teams.
• Ability to handle difficult conversations professionally and diplomatically, to work independently while managing a large customer portfolio, and to maintain a customer-focused approach while ensuring timely collections.
• This position requires interaction with Spanish-speaking customers; Bilingual in English and Spanish is highly desirable.

Company Values & Job Competencies

• Company Values: Safety, Accountability, Integrity & Ethics, Respect & Empathy
• Core Competencies: Communication, Teamwork & Collaboration, Flexibility & Adaptability
• Individual Contributor Job Competencies: Quantity & Quality of Work, Technical Skills & Continuous Learning
• Supervisor & Manager Job Competencies:  Decision Making, Developing Others, Continuous Improvement
• Director & Above Job Competencies:  Leadership, Strategic Thinking, Results

Primary Location & Work Schedule

The B2B Collections Specialist will be based in Southfield, MI.  

Our Culture

At ECI, we live by our core values of respect, empathy, accountability, integrity, and ethics. Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different perspectives and encourage new ideas.

Our commitment to operational and commercial excellence begins with our commitment to ethical excellence. We deliver results as One Team and follow through on our promises.

Physical Demands & Work Environment

• Must be able to remain in a stationary position: Constant (6 to 8+ hours daily)
• Occasionally move about inside the office to access file cabinets, office machinery, etc.: Frequent (3-6 hours daily)
• Ability to communicate information and ideas so others will understand: Constant (6 to 8+ hours daily)
• Constantly operates a computer and other office productivity machinery (calculator, copy machine, computer printer): Constant (6 to 8+ hours daily) Must tolerate repetitive movements.
• Pushing/Pulling/Lifting/Carrying up to 50 pounds: Never
• Ability to observe details at close range (within a few feet of the observer): Constant (6 to 8+ hours daily)
• Hearing on the phone and in person: Frequent (3-6 hours daily)
• Reading: Constant (6 to 8+ hours daily)
• Occasionally ascends/descends a ladder to service lights and ceiling fans: Never
• Constantly positions self to maintain files in file cabinets: Occasional (up to 3 hours daily)
• Exposure to loud noises: Never
• Working in confined areas: Never
• Travel to other work sites: Occasional
• Works in general office conditions: Constant (6 to 8+ hours daily)

The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Electrical Components International is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Federal Applicant Information Poster

Federal Applicant Information Poster - Spanish

Federal Contractor Applicant Information

Federal Contractor Applicant Information - Spanish