Job Description

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
• Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
• Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY
• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in 1993, we’re a global organization serving local needs with associates worldwide. Learn more at onediversified.com and follow us on LinkedIn and Twitter.

What part will you play?

The AV and Media Support Technician will support the setup, operation, and maintenance of audiovisual and media systems across the client’s NYC organization. The role requires hands-on experience with AV equipment, video conferencing tools, and digital media systems, along with strong troubleshooting skills, strong communication and a customer-focused mindset.

NOTE - this position is 100% onsite at our customers offices in Midtown Manhattan.

What will you be doing?

• Break/Fix Troubleshooting & Repairs:
  • Diagnose and resolve issues with video walls, LED displays, projectors, and presentation systems.
  • Troubleshoot AV routing and signal flow (HDMI, SDI, Dante, Crestron NVX, Evertz routing).
  • Support networked AV systems (Dante, IPTV, digital signage, RF distribution).
  • Repair, replace, or configure Crestron, Evertz, Barco, QSC, and Biamp systems.
• Control Systems & Networking Support:
  • Maintain and troubleshoot Crestron control systems, touch panels, and automation scripts.
  • Assist with Evertz routing, Barco control surfaces, and other broadcast & media systems.
  • Work with IT teams to resolve network-related AV issues, including Dante/AES67 audio.
• Preventative Maintenance & System Upkeep:
  • Perform regular system health checks to prevent downtime.
  • Maintain AV racks, ventilation, and power systems (APC, Middle Atlantic).
  • Assist with software updates, firmware patches, and system calibrations.
• End-User Support & Coordination:
  • Provide onsite support for executives, presenters, and event teams.
  • Work with service desk and vendors and manufacturers (Evertz, Crestron, Biamp, QSC, Samsung, etc.) for RMA processing and advanced troubleshooting.
  • Document troubleshooting steps and maintain an accurate ticketing system.

Required Skills & Experience

• 3-5+ years of experience in AV break/fix, support, or field service.
• Strong knowledge of AV systems, control platforms, and networking (IPTV, Dante, SDVoE, Crestron NVX, Extron, Barco, Evertz, Q-SYS, Biamp, etc.).
• Experience troubleshooting LED walls, video walls, projection mapping, and large-scale displays.
• Understanding of Crestron, Evertz, Extron, Q-SYS, and Dante control/audio networking.
• Ability to troubleshoot signal flow issues across SDI, HDMI, DisplayPort, and fiber.
• Basic IT/networking skills (switch configuration, VLANs, multicast AV distribution).
• Hands-on experience with AV racks, structured cabling, and power management.
• Strong interpersonal and customer service skills for onsite executive/end-user support.

To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/or email us at [email protected].

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at [email protected].

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.