Job Description

**Description

**

At SCHUNK we drive innovation in automation, clamping technology, and precision engineering worldwide.

We have a burning passion for everything that has anything to do with technology. We are fascinated by the way it will change the world of tomorrow. Based on this understanding, we are developing the solutions for today and tomorrow. SCHUNK products stand for quality. Our products are built on all of the expertise and experience we have amassed for generations. Our goal is to get a little bit better every single day as a team.

**The Purpose of the Automation Application Engineer - Mechatronics / Robotics:

**

You will be responsible for supporting sales process of our robotic tooling and industrial automation product lines, utilizing strong communication skills with our customers and other partners in the manufacturing space. This responsibility includes technical support before, during, and after the sales process with a focus on how to apply and use SCHUNK components, as well as selecting, sizing, concepting, quoting appropriate products that align with customer needs. You will interact with inter-company departments and customers frequently to maintain a high level of customer satisfaction.

¨NBSP;

Four-year graduating students with a technical background in robotics, mechatronics, mechanical or electrical engineering are encouraged to apply.

**What You Will Do:

**

• Develop and prepare customer quotes for specialty components

• Review customer specifications and/ or customer parts

• Interpret customer drawings and documentation to develop accurate customer design specifications

• Coordinate the development of design drawings with customers and our SCHUNK Design Engineering team

• Follow-up on prototype product design and application issues with customers, making required changes to final design to meet customer requirements and achieving quality standards

• Preparing and delivering quotes and sales orders to customers

• Track and follow up on quotes and sales orders with customers and potential customers

• Develop a design and production schedule that meets customer and SCHUNK business requirements, coordinating design, production and delivery with appropriate SCHUNK teams and facilities

• Track and follow-up on sales order progress through and including ensuring product delivery and customer satisfaction, making adjustments to production and/or delivery schedule when required to meet customer and SCHUNK business requirements

• Provide technical service and training presentations to customers and representatives relating to SCHUNK component’s use, operation and maintenance

• Provide customer support on site, via phone and email.

• May enter customer quotes and sales orders into SAP, tracking the order process and follow up through delivery of the product

• Perform duties of the Technical Specialist and Customer Service Representative (CSR) when necessary to meet business and customer needs 

• Work across product teams on special projects, trade shows, and internal events - Toolholding, Workholding and Automation Components, the production shop, and the sales and marketing staff

• Participate in SCHUNK special projects as required.

**What You Need:

**

• Bachelor’s degree in Engineering Technology; and three plus years related support experience or an equivalent combination of education, training and experience.

• Prior experience with mechanical industrial Automation components or Mechatronics, is highly desired.

• Ability to build and maintain relationships with assigned accounts.

• Ability to develop sufficient knowledge of customer business needs to accurately quote SCHUNK product solutions with an emphasis on Quality and Technical Service

• Experience in usage of PC applications, including advanced skills in MS Office suite & email.

• Prior experience using an ERP system for processing quotes and orders is advantageous.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, volume, and torque loads.

• Ability to communicate technical information effectively over the phone, email and face-to-face with customers and colleagues.

• Ability to work effectively in a fast-paced and small team environment with internal- and external stakeholders and business partners.

• Critical thinking skills, ability to recognize - and analyze problems, and to develop and implement solutions.

You should be proficient in:

• Bachelor's Degree
• Troubleshooting Skills
• Production Optimization