Job Description

Miraclon is the home of FLEXCEL Solutions, which have helped transform flexographic printing for more than a decade. The technology, including the industry-leading FLEXCEL NX and FLEXCEL NX Ultra Systems, and FLEXCEL NX Print Suite that enables PureFlexo™ Printing, maximizes on-press efficiency, delivers higher quality and overall best-in-class results. With a focus on pioneering image science, innovation, and collaboration with industry partners and customers, Miraclon is committed to the future of flexo and continues to be positioned to lead the charge. Find out more at www.miraclon.com, and follow us on LinkedIn and YouTube. 

Summary:

Miraclon is looking for an Associate Regional Business Manager to join the US&C Go To Market (GTM) team.

As the Assistant Business Manager, you will support regional daily operations, assist in preparing, reviewing, and ensuring the correct implementation of sales contracts and agreements in collaboration with the Regional Finance Manager, and ensure compliance with legislative requirements while meeting the Company's financial objectives. 

You will report to the Regional Business Manager.

In this role, you will

• Support of the Regional Business Manager in all administrative aspects of their role. 
• Overview sales agreement and contracts system implementation for the region in collaboration with the Regional Finance Manager.
• Explain terms and conditions to sales managers and interested parties, and ensure that employees understand and comply with company contracts.
• Negotiate contract terms with internal partners (legal, finance...). 
• Be the first line of contract-related escalations.
• Support the team with SFDC adoption and best practices. 
• Drive continuous improvement of regional reporting and dashboarding processes and systems together with the Worldwide team (i.e., Salesforce, M3, BI...).

Responsibilities:

• Support the Regional Business Manager in driving efficient sales and business operations. 
• Support RBM in pipeline tracking, forecasting accuracy, and revenue performance visibility
• Support the management of sales and service agreements process (from signature to systems’ settings). 
• Drive a robust contract management and renewal process, communicate clearly on meeting all deadlines and conditions as per contractual agreement (i.e., Reviews, updates, pricing, rebates, renewals...).
• Manage rebate program in an accurate and timely manner
• Ensure business continuity by backing up the Customer Care or Technical Support Coordinator, when applicable. 
• Ensure business records are organized, including digital systems’ data integrity from the Sales and Customer Care teams. 
• Become a Super user & trainer for SFDC (including CPQ) and the first level of support on issues and escalations for the regional Business Development team.
• Assist the Commercial Operations and Sales teams on system & process issues.
• Prepare and update dashboards, reports, and analyses to support the regional business management. 
• Provide insights from reporting to drive business decisions and identify risks/opportunities
• Awareness and follow-up on business requirements, including updates or potential risks due to market changes (contract T&Cs).
• Monitor KPI performance and highlight risks
• Support root-cause analysis of performance issues
• Other duties as applicable. 

Skills & Experience

• 5+ years’ experience in a similar function for administration, sales, or finance
• Bachelor's degree in business or related field
• Possesses strong problem-solving skills.
• Excellent written and verbal communication skills, including active listening
• The ability to develop internal and external business partnerships with a focus on customer centricity
• Excellent attention to detail, strong follow-up skills, and a consistent, reliable approach to work.
• Able to exercise sound judgment while handling time-sensitive tasks.
• Self-starter who is well organized, brings enthusiasm to the role, and can manage challenging priorities and deadlines with flexibility.
• Proficient in Outlook, Word, PowerPoint, Excel, Salesforce, and ERP Systems
• English language proficiency 

Other Requirements

• Flexible schedule between 8 a.m. and 6 p.m. 
• On-site minimum 3-4 days per week, with remote work available 1-2 days a week.

Our office is located at 1057 E Henrietta Rd. Rochester, NY 14623: