Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

Learn about our company culture directly from our team.

YOU

As an Associate Inside Sales Representative, you will assist the Inside Sales department by data entering all email and faxed orders onto the computer, then communicating with the customer on product availability and providing order confirmation. You will be responsible for servicing the customer by handling all types of customer problems and requests as well as processing orders. You will be training on our products to answer customer questions as well.

WHAT YOU’LL BE DOING (% of Time)

Handle customer inquiries and requests: Process orders, answer inquiries, and help solve issues that are received via phone or email. Compile and sort emails and digital orders according to priority. Review orders for any deficiencies prior to entry; resolve discrepancies by using standard procedure or returning incomplete orders to team leader for resolution. Verify customer information is correct. Input customer sales order by inputting alphabetic and numeric information into order entry system. (60%)

Communicate with customers by phone and email their order confirmation with unit price, shipping dates, and any anticipated delays. Inform Operations and other departments of pertinent information about the order when necessary. (30%)

Escalate customer issues to Department Leadership Team as needed to properly resolve issues. Maintain customer confidence and protect operations by keeping information confidential and professional. Help with additional duties as determined by management and as needed and as skills develop. Continue to learn and grow within role and take on new challenges toward next levels. (10%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

Minimum Qualifications

Customer service – 2 years minimum experience required.
Computer Skills: Proficiency with Microsoft365 - Outlook, Excel, Word, and similar computer programs required.
Accountability & Dependability: Able to consistently demonstrate reliable, punctual attendance.
Mathematical Reasoning: Able to add, subtract, multiply, and divide whole numbers, fractions, percentages and decimal equivalents.
Reading Comprehension: Able to read and write simple correspondence and able to follow instructions.
Analysis / Reasoning: Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Customer Focus: Ability to quickly and effectively solve customer problems.
Communication: Able to communicate one-on-one and in small group settings and in a team atmosphere. Ability to communicate professionally both verbally and in writing required.
Problem Solving: Ability to focus on attention to detail and ensure accuracy of information

Preferred Qualifications

High School Diploma or General Education Degree (GED) is required. College preferred.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORK ENVIRONMENT

This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.

TRAVEL

This job does may require domestic travel up to 5%.

WORK STATUS & LOCATION

This full-time non-exempt position is located in Riverside, CA.

RELOCATION

Relocation is not available for this position.

PAY

$20.91 - $31.39 / hour

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/.

In keeping with our values and commitment to diversity, equity, and inclusion in our communities, we are an equal opportunity employer. This means that our employment decisions are based on your qualifications and merit, and our business needs.

Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie's drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, phencyclidine and opiates.

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Company: Simpson Strong-Tie Company Inc.