Job Description

Associate Field Service Engineer

Location: Auburn Hills, MI

Travel: Up to 80% (Customer Sites Across the U.S.)

Schedule: Must be flexible for days, nights, weekends, overtime, and occasional holidays

Pay: Competitive Compensation + Benefits

Job Overview

We are seeking an Associate Field Service Engineer to support the installation, maintenance, troubleshooting, and repair of industrial robotic systems. This role is ideal for a hands-on technical professional with experience in robotics, automation, mechanical repair, or industrial maintenance who enjoys solving complex problems and working directly with customers.

As a Field Service Engineer, you will travel to customer facilities to diagnose issues, perform preventative maintenance, repair robotic systems, and provide technical support to ensure maximum equipment performance and customer satisfaction.

Responsibilities

• Perform preventative maintenance on industrial robots and automation equipment.
• Troubleshoot and repair mechanical, electrical, pneumatic, and robotic systems.
• Diagnose robot and process-related issues and implement corrective actions.
• Complete equipment inspections, software backups, battery replacements, lubrication, and system evaluations.
• Read and interpret electrical schematics, mechanical drawings, and technical documentation.
• Document service activities, repairs completed, parts used, and recommendations.
• Provide technical support and troubleshooting assistance both onsite and remotely.
• Communicate frequently with customers, service teams, and management regarding project status.
• Assist with robot setup, programming, startup, installation, and optimization.
• Maintain service tools, documentation, and inventory required for field assignments.
• Deliver exceptional customer service while representing the company professionally.

Qualifications

• Associate Degree in Engineering Technology, Mechatronics, Robotics, Electrical Technology, or related field; equivalent experience considered.
• Minimum 1 year of experience in robotics, automation, manufacturing maintenance, field service, or industrial equipment repair.
• Experience troubleshooting mechanical, electrical, and pneumatic systems.
• Ability to read electrical schematics, blueprints, and technical manuals.
• Knowledge of industrial robots, automation equipment, PLCs, or robotic systems preferred.
• Previous FANUC robot experience highly preferred.
• Strong analytical and problem-solving abilities.
• Valid driver's license and ability to travel extensively.

Preferred Skills

• FANUC robot programming, maintenance, or troubleshooting experience.
• Robotics integration or installation experience.
• Knowledge of industrial manufacturing processes.
• Strong communication and customer service skills.
• Ability to work independently with minimal supervision.
• Proficiency with Microsoft Office applications.

Physical Requirements

• Ability to stand and walk for extended periods within manufacturing facilities.
• Frequently lift and carry up to 50 lbs.
• Comfortable working around industrial machinery and automation equipment.
• Ability to travel overnight and work flexible schedules as business needs require.

You should be proficient in:

• PLC Troubleshooting Skills
• Electrical Schematics
• Troubleshooting Skills
• Machine Building/Assembling
• Pneumatics Troubleshooting
• Industrial Electrical Experience
• Field Service Readiness