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Associate Field Clinical Engagement Specialist

CardiacAssist

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Atlanta, GA
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Job Description

As posted by the hiring company

Job Overview:

Join us today and make a difference in people's lives!
 

LivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improving the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals, and healthcare systems. The company is listed on the NASDAQ stock exchange under the ticker symbol “ LIVN .” LivaNova is headquartered in London (UK) with a presence in over 100 countries and a team of more than 3,000 employees worldwide.

RESPONSIBILITY AND AUTHORITY

Using a balance of account management and direct telephone outreach, the primary responsibility of the position will be to develop and manage the initial contact of interested trial patients, with the goal of providing education and care coordination. This position acts as the first point of contact in the pipeline for the interested patients and will work to educate them and the site to ensure both the needs of the patient and our clinical partner sites are met through proper education, and through obtaining and transmission of necessary documentation.

PRIMARY ACTIVITIES

  • Work with Clinical Engagement Field Specialists on patient education planning.

  • Develops contact and education metrics based upon account plans to meet all weekly and monthly objectives.

  • Works with inorganic patient recruitment vendors to ensure patients are contacted in a timely manner and are additionally screened before being referred to our trial sites.

  • Follows-up with patient referrals generated and pre-screened by inorganic our patient recruitment partners to educate and assess interest of referred patient

  • Partner with inorganic patient engagement sources to identify pre-screened patients.

  • Educates engaged prospective study candidates on the aura6000 system, the OSPREY trial, trial participation and commitments, and benefits of trial participation.

  • Works with, and oversees the activities of the medical retrieval specialists to ensure timely contact and attainment of relevant approvals for medical record retrieval.

  • Ensures screened and educated patients are referred to the appropriate study site in a timely manner once documentation of prior OSA diagnosis is confirmed via the medical record.

  • Provide insight into needed marketing activities and materials, and manage the rollout of such activities when relevant.

  • Seek out opportunities for experience process improvement.

  • Responsible for forwarding calls pertaining to clinical information and questions to the proper channels (e.g., clinical research, partner sites).

  • Documents relevant information into the CRM and relevant patient portals.

  • Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative and quality staff.

  • Nurtures and manages patient relationships.

  • Works collaboratively with the cross-functional team to achieve monthly, quarterly, and annual goals.

TRAVEL REQUIREMENTS

  • This position will be remote and may require up to 25% travel.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

  • BA/BS Degree

  • Excellent written and verbal communications

  • 2 Years Inside sales experience.

  • Self-motivated and results driven

  • Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills

  • Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system including CRM

  • Must be a team player willing to accept and promote organizational goals and function with minimal supervision.

  • Ability to respond to common inquiries or complaints from customers, employees, or senior management.

  • Ability to work with mathematical concepts such as statistical inference. Ability to apply concepts such as percentages, ratios, and proportions in practical solutions.

  • Maintain HIPAA patient confidentiality

DESIRED SKILLS AND QUALIFICATIONS

  • Experience with medical devices, clinical trials, and or in the hospital setting is a plus.

  • Experience in Sleep Medicine a plus.

Employee benefits include:

  • Health benefits – Medical, Dental, Vision

  • Personal and Vacation Time

  • Retirement & Savings Plan (401K)

  • Employee Stock Purchase Plan

  • Training & Education Assistance

  • Bonus Referral Program

  • Service Awards

  • Employee Recognition Program

  • Flexible Work Schedules

Our commitment to Diversity & Inclusion:

LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.

Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Background Checks at LivaNova:

Upon successful completion of the hiring process an offer may be extended. Please note, LivaNova reserves the right to conduct background investigations and/or reference checks on all its potential employees, where permitted by local legislation. This offer therefore, is contingent upon a clearance of such a background investigation and/or reference check, and can be rescinded, where permitted by local legislation, based upon data received in the background check and/or refusal to cooperate with or any attempt to affect the results of this check.

Notice to third party agencies:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.