Associate Director, PSS Product Management Patient Solutions (Remote)


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East Hanover, NJ

Job Description

As posted by the hiring company

Job Overview:

Job Description

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.

We are Novartis.

Join us and help reimagine medicine!

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.

The Associate Director, PSS Product Management, Patient Solutions is responsible for creating and managing digitally enabled products within a portfolio of patient solutions that help patients start and stay on their specialty medications. He/she will also gather feedback to inform key features, functionality, and overall product roadmap. This candidate will need to approach product management through frequent, agile iterations that continuously deliver more value.

Your responsibilities will include, but are not limited to:
· Plan and deliver digitally enabled products and services within a portfolio of solutions that serve our patients and their caregivers.
· Gathering and prioritizing product and customer requirements, and defining product scope,
· Gather feedback from consumers, patients, industry and competitors to inform new features, functionality, and product roadmap
· Use analytics, testing, research and competitive analysis to contribute to the building of product roadmap, design user-centered products and measure product success
· Approach product management with a spirit of frequent, agile iterations that deliver more value continuously
· Collaborate and support managing cross functional relationships including legal, regulatory, security, compliance, UX/UI designers, market research, architecture, engineering, and franchise teams

Vaccine Policy: While Novartis does not require vaccination at this time, for certain Novartis sites in the US all associates and candidates may be required to either upload an image of their COVID-19 vaccine card demonstrating proof of full vaccination for COVID-19 (or other similar evidence of vaccination) or proof of a negative COVID-19 test taken by the associate or candidate within the past seven days to enter any of our sites and/or customer office or healthcare facility, as well as prior to participating in other work related off-site meetings. Employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to [email protected]

Minimum requirements

What you’ll bring to the role:
· Bachelor's Degree required, advanced degree preferred
· At least 8 years of product management experience in healthcare, life sciences, financial services or other complex, highly regulated consumer business
· 3+ years of progressive business experience in the biopharmaceutical, payer, pharmacy benefits manager or healthcare industry with broad understanding of pharmaceutical sales, marketing, reimbursement and patient services
· Demonstrated experience successfully delivering high impact digital products and services
· Managing products that combine digital and human experiences into something that delights consumers, patients or healthcare professionals using a wide variety of techniques, such as rules-based decision engines, workflow engines, machine learning and artificial intelligence
· Designing and launching a new product
· Knowledge of electronic commerce, CRM, reimbursements and payer systems, healthcare protocols and US healthcare system processes
· Takes a problem-solving approach when faced with challenging or difficult situations
· Effective management and execution skills, including change management on projects/programs
· Experienced in establishing and cultivating relationships; able to collaborate effectively with key stakeholders and partners across the organization
· Ability to navigate ambiguity, work in a fast-paced team environment, and handle multiple projects and tasks
· Ability to analyze problems, identify alternative solutions and implement recommendations for resolution
· Uses diverse and varied approaches to persuade, negotiate and influence operational decisions

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.