The Associate Director Process and Systems Steward, Medical Operations, Process and Systems (AD, PS) is a role within Global Medical and Value Capabilities (GMVC) in Global Medical and Scientific Affairs (GMSA) that reports directly to the Director, Medical Operations, Process and Systems Lead.
The AD, PS is an integral member of the GMVC Medical Operations team serving as a subject matter expert around Process and Systems and is held accountable for assisting and driving execution of the Medical Operations vision.
The AD, PS participates in several of the following core GMSA global initiatives and assumes varying degrees of project leadership: 1) accountable for the end-to-end stewardship of key Medical Affairs (MA) processes that promote operational efficiencies and achievement of MA priorities and objectives 2) partners with business stakeholders, process owners, other Global Medical and Scientific Affairs Capabilities (GMSA) functions, Our Company Information Technology (IT), and external vendors/partners to enable effective and innovative business processes that are supported by quality systems, and 3) accountable for overall global process and system oversight and ensuring that processes, metadata, and systems are consistently defined and deployed across all colleagues in medical affairs for all therapeutic areas, including tight collaboration with or direct management of Process and Systems Coordinators to accomplish the end-to-end objectives
The AD, PS possesses strong communication and collaboration skills and the ability to execute innovative ways of working within a complex matrix environment.
Responsibilities and Primary Activities:
Understands the mission and vision of GMSA as a science-driven and patient-committed organization
Attends GMVC Medical Operations Leadership Team and other meetings, as appropriate, as delegate for the Director, Process and Systems
Stays current with key initiatives across GMVC Medical Operations and exhibits a high degree of collaboration with colleagues to ensure alignment across the broader organization
Exhibits deep subject matter expertise and strong business acumen
Process and Systems:
Serves as Process & System Steward for multiple processes and systems leveraged by GMSA as assigned
Successfully partners within MA and across business functions and therapy areas to make effective business process decisions
Solves complex problems with efficient solutions and escalates risks and issues as appropriate
Collaborates and leads workshops with global stakeholders to effectively design business processes and translate them into high-level systems objectives
Is a key partner in the evaluation and selection of systems technology, partnering with MA IT
Fosters effective cross-functional collaboration and learns on the fly while understanding and solving new problems
Maintains up-to-date process and system documentation that is easily consumable per team standards
Participates in cross-divisional governance meetings (as needed) to ensure alignment across system users for configuration changes and release management
Plays a key role in process and systems governance to inform MA priorities and maintain the Road Map of Initiatives to inform process and system-related activities and timing
Partners with other MA Operations teams to drive global process improvement projects and develop implementation plans for global rollout of process and systems
Ensures appropriate creation and updating of training and maintenance reference guides and/or training documents on both the process and the applicable system
Adheres to the compliance and regulatory procedures, working closely with Global Compliance and Legal
Responds and complies with any program investigations, audits, or assessments working closely with GMSA Standards Director on the control plan and any audits of the process
Ensures efforts and priorities align to overall GMSA Strategic Initiatives while focusing on efficient, effective process execution
Monitors and evaluates process changes to ensure benefits/objectives are being met and are measurable
Required Qualifications, Skills, & Experience:
Bachelor’s degree in life sciences, business, or healthcare
5+ years of relevant experience in process improvement and/or digital capabilities in a healthcare or life sciences setting
Experience partnering with business stakeholders across geographies, therapy areas, and functions to inform global process design and execution
Expertise leading process and systems workshops, interviews, and other methodologies to inform effective, efficient, new, and updated processes and systems
Attention to detail, excellent communication skills, and the ability to work independently, escalating risks and issues as appropriate
Demonstrated success in a fast-paced environment, with the ability to learn on the fly while understanding and solving new problems that require a high level of independent judgement and initiative
Ability to identify the most efficient and effective way to implement new services
Proven ability to innovate and think non-traditionally
Strong business acumen with the ability to judge whether ideas are likely to lead to compliant and value-adding customer solutions
Deep understanding of the environment, evolution, and global nature of Medical Affairs
Strong personal integrity and high ethical standards
Ability to organize, prioritize, and work effectively in a constantly changing, ambiguous environment
Experience as a member in cross-functional, global initiatives in a complex matrix
Strong decision-making, problem-solving, and analytical skills, with ability to innovate with practical solutions for complex issues
Ability to work independently while escalating risks and issues as appropriate
Experience working within regulations and compliance requirements
Excellent interpersonal communication (written/oral) and presentation skills
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Work experience at affiliate, regional, and/or global level
Certification in Change Management, Sigma, and Project Management
We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we “follow the science” that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe.
Who we are …
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for …
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
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Travel Requirements:No Travel Required
Flexible Work Arrangements:Hybrid, Remote Work
Shift:1st - Day
Valid Driving License:No
Number of Openings:1