Associate Director, IT Provider Management, Hosting Operations, OS Expert

Bristol-Myers Squibb Company

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Princeton, NJ

Job Description

As posted by the hiring company

Job Overview:

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Join an enterprise IT Hosting organization supporting the work of a major pharmaceutical company. Our group delivers hosting services for digital capabilities enabling the discovery, development, manufacturing, and marketing of exciting new medicines that extend and enhance human life.

Bring your interest in managing excellent technical people and leading-edge technology. We will offer you the opportunity to grow and develop both technically and as a manager.

Position Summary:

This position is part of the Information Technology Hosting Operations team which is part of the IT Cores Services organization. The role is accountable for leading delivery and support of an effective, cost-disciplined operating system (OS) environment that hosts IT capabilities enabling the mission of BMS to discover, develop and deliver innovative medicines. In addition, this role is responsible for managing the development and implementation of a global strategy for OS capabilities.

The duties include liaising with external Service Providers (SP’s) and OS vendors to ensure delivery of services to the BMS business and acting as a point of escalation for OS issues. This position supports Incident/Problem management, CMDB quality assurance, and CAPA coordination. Duties also include monitoring Hosted Services for quality, performance, cost, and reliability. The position is responsible for assuring SP’s delivery against committed service level agreements (SLAs) and managing formal recovery plans that result from SLA misses.

The position has an annual budget responsibility within hosting services, including maintaining compliance of Redhat and Windows license usage.

Primary Responsibilities:

  • Engineering and operation of OS capabilities for both internal and cloud environments.
  • Evaluation and recommendation of strategies and tools related to OS.
  • Advising the global BMS IT architecture roadmap.
  • Planning and justification of the OS strategic direction.
  • Partnering with IT Business Partners, Digital Capability Management, developers, and researchers to understand business objectives and priorities and to develop aligned OS solutions.
  • Creating and driving technology standards and architectures, in partnership with BMS IT colleagues.
  • Scanning the technical landscape for leading-edge solutions to improve efficiency and effectiveness.
  • Leading cross-functional projects that identify, plan, design, develop, and deliver new OS capabilities for the Company.
  • Managing the OS operating budget for hosting services provided by service providers.
  • Driving continuous improvement of OS capabilities, with a focus on speed, quality, and usability.
  • Contributing to Company site footprint optimization, including managing the build out of OS infrastructure at new sites and migrations to and from existing sites.
  • Planning for multi-year license purchases, support, and lifecycle management.
  • Executing software purchases and participating in negotiation as appropriate.
  • As needed, assembling SWAT teams of colleagues at various levels to address urgent BMS IT needs.
  • Availability for occasional off-hours and weekend work as needed.
  • Driving compliance with best practice, regulations, and BMS internal procedures.
  • Contributing to the culture of Enterprise Architecture and Platforms, as well as BMS as a whole, by active engagement with the business and participation in IT workplace activities, such as internal conferences and dialogues.

Qualifications and Experience:

  • Strong interpersonal and communication skills for effectiveness in meetings, presentations, and writing, and the ability to effectively build alignment and influence others in a matrix environment.
  • At least 10 years of experience in the OS profession.
  • Ability to manage competing priorities and work effectively in a fast-paced team environment.
  • Willingness to serve in a 24x7 On-Call cycle to manage escalations.
  • Experience with building and leading effective technical teams and developing staff members.
  • Experience with OS qualification and validation of computerized systems.
  • Experience with response to regulatory authorities such as FDA, including internal/external audit on items such as GxP and SOX.
  • Understanding of organizational dynamics in a global corporation.
  • Competency in developing and managing OS solutions and processes for an IT operations environment.
  • Ability to analyze data, gather critical information, judge quality, and deliver timely information to support business and management decision-making.
  • Extensive experience managing both service contracts and licensing agreements.
  • Skill and experience with managing a budget, including forecasting projections, modeling future consumption, and meeting financial commitments.
  • Technical and operational understanding of data centers, server infrastructure, and virtualization.
  • Experience in AWS cloud technologies.
  • Experience with deployment and support of OS technology, including Redhat Linux and Microsoft Windows
  • Following ITIL based service delivery – Configuration/Change/Incident/Problem Management.
  • Skill at performance analysis of distributed systems.
  • Knowledge of OS system tuning.
  • Integration with security and authentication environments, models, systems (Active Directory, LDAP).
  • Experience with complex projects dealing with Mission critical applications.


  • Bachelor’s degree in science, technology, engineering, or math required.
  • Formal training in AWS cloud desirable.

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to Visit to access our complete Equal Employment Opportunity statement.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.