Job Description
Job Overview:
JOIN THE TEAM THAT’S POWERING PROGRESS
Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.
What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.
Learn more about this role and how you can begin driving your career forward!
Benefits:
The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.
Choice of medical plans with prescription coverage
Employer HSA contribution
Dental & Vision Insurance
Paid Parental Leave
Short & Long-Term Disability
Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
401K with generous Company match & contribution
Accrued Paid Time Off
12 Paid Holidays + 1 Floating Holiday
Robust employee wellness program
Tuition assistance program
Job Description:
Primary Purpose of Role:
Provide hands-on client platform services and day-to-day operation of enterprise client platform services in a Microsoft-based environment, including endpoint configuration, software deployment, patching, device standards, and operational support.
Key Responsibilities:
Perform client platform troubleshooing and services, including imaging, software deployment, patching, and configuration activities.
Maintain Intune, Group Policy, and Microsoft endpoint policies.
Perform Level 4 support tasks for assigned endpoint, deployment, and device management incidents.
Help maintain software and hardware standards for laptops, desktops, tablets, peripherals, and print services.
Support packaging, testing, and deployment of approved software updates and standard applications.
Assist with device enrollment and provisioning processes, including Autopilot and MDM-related tasks.
Participate in endpoint compliance monitoring, remediation activities, and documentation updates.
Contribute to operational process documentation, knowledge articles, and standard work instructions.
Key Performance Measures:
Timely completion of assigned endpoint engineering tasks and support tickets.
Success rate of software packages, deployments, and standard image activities.
Patch compliance for assigned device groups or support areas.
Accuracy and completeness of technical documentation and knowledge articles.
Adherence to change, security, and operational procedures.
Competencies and Behaviors:
Tech Savvy – Working: Builds foundational knowledge of Microsoft endpoint management technologies and applies guidance effectively.
Ensures Accountability – Working: Delivers assigned tasks accurately and on time.
Collaborates – Working: Works effectively with peers, service desk, security, and infrastructure teams.
Communicates Effectively – Working: Shares technical information clearly with teammates and end users.
Plans and Aligns – Basic: Organizes work and follows established priorities.
Customer Focus – Working: Responds to support needs with professionalism and urgency.
Qualifications:
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Microsoft certification such as MD-102, MS-900, or equivalent preferred.
Foundational knowledge of Windows endpoint administration and Microsoft 365 services.
Basic PowerShell knowledge preferred.
Experience:
1–3 years of experience supporting enterprise endpoints or IT infrastructure.
Basic knowledge of Windows OS, endpoint imaging, software deployment, and patching.
Exposure to Microsoft Intune, Autopilot, Group Policy, or MECM/SCCM preferred.
Familiarity with troubleshooting endpoint hardware, software, and peripheral issues.
Basic understanding of security and compliance requirements for managed devices.
Experience documenting technical procedures or knowledge articles preferred.
Scope Factors:
Works under defined direction and supports established client platform services. No direct people leadership or budget accountability. Scope is primarily task-based and operational, with support across regional or global device populations as assigned. Limited matrix responsibility; contributes to team deliverables through execution of defined work.
Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.
If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+ask4max@service-now.com.
Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.
