Job Description
Job Overview:
Digital Health Technology team powers digital experiences and engagement to enhance the lives of millions of people every day through connected care. We build, deliver and manage a portfolio of data management platforms and mobile offerings in support of our core businesses. We thrive on simple and elegant architecture and agility. You’ll be immersed in a dynamic high-growth environment and empowered to excel, take informed risks, and drive ingenuity across the enterprise.
Let's talk about the team
As the IT Support Associate Analyst, you will be in Lithia Springs, Georgia at our ResMed distribution center. Reporting into the Enterprise Technology Services Manager, you will deliver an extraordinary customer experience and IT support to the Distribution teams. During any issues, outages or major incidents you would collaborate with the Incident Management team to assist with resolution. We are small and mighty, which allows you to learn new things and build your skills while working with an awesome team!
Lets talk about the role
Zebra label printers, RF barcode scanners setup/configuration
Warehouse management system (WMS, WCS) knowledge
Active Directory/Exchange Management
Onsite support at our Lithia Springs distribution center
Phone and Ticket support globally
SCCM imaging of machines
On-call rotation
Support Audio/Visual and conference rooms, hardware and network systems, phones
Collaborate with in a global team
Performs other project and duties as assigned
Let's talk about you
You are charismatic and will easily build relationships with the Warehouse operations teams.
You love helping people and love solving problems.
You are inquisitive and love technology.
Minimum of one (1) year of experience in the support of Microsoft desktop operating systems and applications suites in a Windows 10 and Mac environment. Previous experience in warehouse environment desirable.
You are a natural problem solver.
You are a critical thinker.
You are an experienced IT Help Desk Technician that can solve advanced technical problems.
You can share your knowledge in an easy-to-understand way.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!
