Job Description

!!CREATE YOUR LEGACY WITH THE LEGACY COMPANIES!!

POSITION OVERVIEW:

An Assistant Warehouse Manager is responsible for implementing workflow procedures based on direction from the company's General Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 

• Manage the day-to-day fulfillment of customer orders within the Value Added/Outbound Consumer Section of the distribution center. 
• Responsible for shipping consumer type customer orders complete and on time. Expected to meet or exceed hourly fulfillment rate standards
• Responsible for responding to daily inquiries from the internal sales administrators regarding the status and prioritization of shipment activity within the VA/Outbound area
• Responsible for managing the product return process, and interaction with various AR and Customer Service staff within the company.
• Provide support to the warehouse manager in functional areas outside of the immediate VA and Returns depts. as necessary.
• Reconcile inventory, shipments and returns in systems on daily basis 
• Pack, mark and ship orders in accordance with customer standards
• Maintain documentation of consumer type customer shipping standards
• Staff the Value Added and Returns departments according to budget and volume
• Maintain a clean and safe working environment  
• Ensure proper preventative maintenance programs are in place for the equipment and resources within the Value-Added section of the distribution center
• Develop and maintain a purchasing replenishment program for packaging materials and MRO items for the value added and returns dept.
• Manage the Value Added and Returns dept. staff ensuring compliance to company rules and regulations as noted in the policy manual. 
• Manage, develop, and report KPI’s to leadership regarding performance of Value Added and Return Depts. 
• Manage staff performance by coaching, counseling, disciplining, planning, monitoring, and performing evaluations of employees.

 KPI'S OR KEY GOALS TO MEASURE  PERFORMANCE OF POSITION:

• Safety Meetings – Monthly Participation 100%.
• Units Shipped Per Hour / Per Man Hour.
• # of Containers Processed.
• % of sales Shipped (Fill Rate) – 98%.
• Returns processed and Ag. Return receiving time.
• All KPI and goals are evaluated and may change depending on direction and strategy of COO.

 MINIMUM QUALIFICATIONS:

• Associates Degree
• 4-6 years of Supervisory
• Operations, Manufacturing, Distribution Management Required.
• Exceptional in Microsoft Office Suite - with the ability to use Excel advanced functions of pivots and formulas. 
• Strong understanding of Warehouse Management Systems and Concepts
• Prior management or supervision of employees in warehouse facility.