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Assistant Service Manager Rotational - ND

Cactus Wellhead

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Williston, ND
LOCATION

Job Description

As posted by the hiring company

Job Overview:

This position has a rotational schedule. 

JOB SUMMARY: Responsible for ensuring awareness of customer requirements and customer specific running procedures. Responsible for planning field installations ensuring that proper tools, spares, backup equipment and qualified associates are available. Assist with logistics including travel to locations.

ESSENTIAL FUNCTIONS, ROLES AND RESPONSIBILITIES: Essential duties and responsibilities include the following.

  • Practices safe work habits and complies with all quality, safety, health and environmental policies, procedures, programs and regulations
  • Travels from point of origin to Branch location to work a rotational schedule
  • Responsible for actively and continually recruiting qualified candidates for necessary positions for the department assigned to, as well as other Cactus Wellhead positions as able
  • Supervises department personnel including interviewing, hiring, training, mentoring, coaching, counseling and corrective action when required
  • Assigns qualified service associates and confirms safety certs
  • Determines if new service associate (SSE) can be assigned with veteran service associate to gain OJT
  • Uses Land or Offshore Service Job Package and prints for service associates
  • Prepares Job Assessment Meeting document based on job type. Identifies job location, service tools, spare parts, and any special customer requirements
  • Assembles Service Job Package and fills out required information
  • Reviews customer SRO, equipment requirements and running procedure service associate
  • Places Service Job Package in service associate’s file
  • Inspects equipment prior to shipping
  • Performs all functional responsibilities of a service associate
  • Special projects or assignments as directed by management

EDUCATION, TRAINING, EXPERIENCE: High school diploma or general education degree (GED); or five to ten years related experience and/or training; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS: None Required

JOB KNOWLEDGE, SKILLS, ABILITIES: Working knowledge of Cactus Wellhead Products, Service Documentation and Record Keeping; Wellhead and Valve Installation, Operation, and Maintenance, Corrective Action and Field Complaint Investigations. Equipment Troubleshooting of Cactus Wellhead and Other OEM Equipment; Customer Relationships and Networking, Customer Service Best Practices. Intermediate Computer Skills, Advanced Mathematical and Language Skills and Advanced Reasoning Ability. Must be able to travel and maintain a rotational work schedule.

SUPERVISORY RESPONSIBILITIES: Assist the Service Manager manage a team of Service personnel. Carry out supervisory responsibilities in accordance with the Company's policies and applicable laws.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl; stand, walk and sit; talk and hear.
  • Close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  • Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.
  • Ability to clearly hear voices or alarms, bells, and other noise.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

  • Regularly exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock.
  • Regularly exposed to wet and/or humid conditions (outside weather conditions); extreme cold; extreme heat and vibration.
  • Occasionally exposed to toxic and caustic chemicals; risk of radiation or electrical shock.
  • The noise level in the work environment is usually very loud.

Disclaimer: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.