Job Description

Your Opportunity as the Assistant Manager, Quality Assurance

Location: New Orleans, LA – Gentilly manufacturing plant

Work Arrangements: 100% on-site

• Typically requires working 45+ hours per week: 9-10 hour work days, Monday-Friday
• Willingness to work off shift (including nights and/or weekends) and flow to the work as needed

Reports To: Quality Assurance Manager

In this role you will:

• Complies with all Regulatory and Smucker policies for food safety and quality
• Ensures product meets specifications and Smucker Quality Standards
• Lead continuous improvement through auditing, root cause investigations and CAPA (Corrective Actions / Preventative Action) follow up
• Assist site with Food Safety Plan development, implementation, and routine reviews / updates - audit corrective action follow-up
• Provide technical support to Operations, Marketing, Demand Planning, Logistics and Research & Development Teams through: Good Manufacturing Practices (culture / integrity), Consumer Complaint Reduction, Material and Ingredient vendor performance (SCAR), Finished Product Attributes, Product Cuppings
• Support Quality Assurance / Key Element Audits (QAKE) per defined audit schedule
• Assist with Smucker Operational Excellence Quality Pillar development and is a Key Element Owner
• Implementation and Key Performance Indicators (KPIs) performance management
• Assists QA Manager in all internal and external quality and regulatory audits; maintains audit readiness
• Primary Lead for Quality Proficy / Prodika / Warehouse Management System (WMS) / Quality Management Systems (QMS) Systems and improvements
• Validate review of records for accuracy and compliance - facilitates evaluation of records, procedures, monitoring and verification activities
• Supports training of all full-time, contractor and temporary employees in the areas of HACCP, GMPs, BRCGS / Costco, Allergens, Pest Control, Quality Risk Assessment, Proficy, Food Defense, and Sanitation
• Assures testing of raw / packaging materials, finished goods, and non-conforming products and recommends disposition
• Assists QA Manager with analyzing consumer complaints
• Oversight of all lab equipment and lab supplies
• Support Supplier Quality systems (material quality and compliance)
• Supervise Quality Lab Technicians

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

• Bachelor's Degree
• 3 years of manufacturing operational experience
• Collaboration – ability to work and manage within a team environment effectively
• Critical thinking and problem-solving skills (includes root cause analysis, statistical methodology and implementing systemic solutions)
• Demonstrated leadership capabilities – ability to teach, lead and develop others

Additional skills and experiences that we think would make someone successful in this role:

• A degree in Food Science, Engineering, or a related science
• A background in food safety and / or sanitation
• Prior people management experience
• HACCP Certification/PCQI Training
• Prior food and beverage or R&D experience
• Desire to become cupping certified or have an interest in coffee
• Previous experience with JMP software
• Advanced Excel use and / or programming experience

Learn More About Working at Smucker

• Our Total Rewards Benefits Program
• Our Thriving Together Philosophy Supporting All Impacted by Our Business
• Our Continued Progress on Inclusion, Diversity and Equity

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