Job Description

Remote/Hybrid: This role is based remotely but if you live within a 50-mile radius of the Warren Tech Center or Mountain View Tech Center you are expected to report to that location three times a week at minimum.

This role may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE

Do you have deep understanding of monetization, data gathering and insights? Do you a real passion for insights?

The Role:

OnStar Services is a division within General Motors’ Software organization tasked with ensuring our customers enjoy world class experiences inside and adjacent to their vehicles. We own the go-to-market approach as part of the enterprise shift to deliver ongoing digital experiences to our customers. The Revenue Operations team specifically is tasked with ensuring revenue growth is future proofed, imagining how things could be rather than the current landscape. In the near term, this team will instill confidence in our long-term plans, continuously questioning whether we’re measuring the right things to earn customers for life. The Revenue Ops team has an outsized impact on enterprise revenue and profitability and is looking to continue strengthening our focus on insights to accelerate our growth plans. If you’re a business savvy professional, highly skilled in finding and deriving insights through your strong analytical and technical capabilities, let us get to know you.

Some of what you’ll do:

Identify opportunities / schemes leading to step function acquisition or retention improvements
Build self-service solutions for you and the team to leverage / improve our operations
Create and adjust queries for ad-hoc analysis on existing data assets to root cause performance and utilize insights to drive our business tactics
Stand up visualizations, when appropriate, for easier insights and storytelling
Strengthen our understanding of customer lifetime value (CLV) through insights around omni-channel acquisition and churn

About you:

Win or learn mindset. Be ready to define what that mindset means to you
You live in the future, seeing things how they could or should be, not how they are
Your default wiring is set to “Yes, if”
You have an undeniable bias toward action; you’re not afraid to make decisions and take on the accountability for the outcomes
You’re a connecter, you work well cross functionally, ensuring we maintain an “anti-silo” culture
You’re seeking an experience embedded in a business unit rather than an analytics CoE
You take pride in your creativity but you’re a quant / data person and logic is foundational to who you are
You’re unwavering in pursuit of how we scale this division of General Motors
You’re motivated by ambitious goals and obsessed with how you can make an impact

Some of what will help you be successful:

Proven business acumen while also capable of self-service when it comes to leveraging analytics to guide business outcomes
History of cross training analytical/technical skills to junior talent
High competency with scripting languages (e.g. SQL), BI visualization tools (e.g. Power BI), and data manipulation (e.g. KNIME)
Ability to atomize components of CLV and influence the appropriate decisioning based on your insights / storytelling
Expertise in developing and maintaining a financial model, business case, or similar
Exhibited capacity to fall short, be wrong, fail, and apply learnings to future endeavors
Track record of influencing without authority, as you’ll be an individual contributor

Additional Job Description

Required Experience:

Minimum 5 years' experience; example areas may include:
- eCommerce
- Subscription performance management
- Finance
- Analytics

Bachelor's Degree or relevant experience
High competency with scripting languages (e.g. SQL), BI visualization tools (e.g. Power BI), and data manipulation (e.g. KNIME)

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

The salary range for this role is ($98,900 - $158,000). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
Bonus Potential: An incentive pays program offers payouts based on company performance, job level, and individual performance.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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