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Assistant Customer Service Manager

Airtech International, Inc. • Huntington Beach, CA
First Shift
a month ago

Job Details

Level:    Experienced
Job Location:    Huntington Beach, CA - Huntington Beach, CA
Position Type:    Full Time
Education Level:    4 Year Degree
Salary Range:    Undisclosed
Job Shift:    Day
Job Category:    Customer Service

ABOUT AIRTECH:

Airtech is a family-owned company founded in 1973. We are the market leader in materials used in the manufacture of high-performance composite parts. Our products are used by the aerospace, automotive, marine, green energy, and recreational sports industries to create cutting edge lighter, stronger, and greener components. Working for Airtech means being part of a global family that believes in long term employment and promoting from within, along with personal and professional development. We put safety first to ensure we can all go home to our families after producing the best quality product in the most efficient way possible. Airtech offers a competitive compensation package which includes medical/dental/vision benefits, paid vacation and holidays, and a company funded retirement plan.

 

JOB SUMMARY:

This position is responsible for supervising the activities of the customer service department, ensuring internal and external customer satisfaction. Maintains department compliance through the coordination of activities between Management, Manufacturing, Shipping, Accounting, Sales and Purchasing.

 

ESSENTIAL FUNCTIONS:

  1. Monitors and assigns work to customer service representatives while performing all the tasks of a customer service representative.
  2. Guides and directs customer service team towards achieving operational goals.
  3. Maintains communication with customers via e-mails, phone calls, mail, etc.
  4. Trains, coaches, and mentors employees to deliver premier class customer service.
  5. Provides leadership and direction to all team members.
  6. Evaluates employee performance.
  7. Ensures that the customer calls are handled/answered in a timely and accurate fashion.
  8. Educates customers about organization’s products or services.
  9. Maintains in-depth working knowledge of the company’s products and processes.
  10. Demonstrates ability to satisfy customer requirements in a professional manner while adhering to Airtech's corporate policies.
  11. Resolving customer issues to their overall satisfaction.
  12. Acts as liaison with other departments for order and service completion in a timely manner.
  13. Makes recommendations to management concerning staff and improvement of procedures.
  14. Provides positional relief as needed.
  15. Ability to stand in for manager as needed.  
  16. Notifies manager of any potential safety hazards.
  17. Performs other duties and tasks as assigned by manager.


EDUCATIONAL BACKGROUND AND WORK EXPERIENCE:

  1. Bachelor’s degree and applicable work experience.
  2. Must be self-motivated and possess the desire for self-development.
  3. Strong communication, interpersonal, and critical thinking skills.
  4. Four to five (4-5) years Customer Service Supervisor experience.