Job Description

Description

Summary: The Field Service & Assembly Technician role combines assembly and field service expertise to ensure efficient machine assembly and customer service support. Responsibilities include on-site assembly, commissioning, troubleshooting, and service for automated bagging and palletizing equipment, as well as customer training and technical assistance.

Essential Duties and Responsibilities:
Assembly Responsibilities:
• Assemble automated machinery from blueprints, schematics, or verbal instructions.
• Proficiently read hydraulic, pneumatic, and electrical schematics.
• Mount and wire switches, terminal panels, and manage electrical and voltmeter usage.
• Utilize power tools, identify and use SAE and metric fasteners, drill, and tap for assembly needs.
• Work at various heights on ladders and platforms.
• Proficient panel building skills is a plus.
Field Service Responsibilities:
• Provide customer support through installation, troubleshooting, and maintenance services on-site or remotely.
• Travel up to 75% to customer locations, supporting both machine installation and operational training.
• Conduct safety and functionality tests, ensuring control interlocks and alarms work post-installation.
• Assist local personnel (electricians, assemblers) during the installation process.
• Handle CRM entries, document service reports, and provide feedback on project changes and customer needs.
• Educate customers on equipment functionality and preventive maintenance.
Additional Responsibilities:
• Complete job and expense reports promptly.
• Support continuous improvement efforts and document processes to enhance service efficiency.
• After-hours technical support as needed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities:
• Assembly Knowledge: Familiarity with LEAN principles, intermediate electrical knowledge, print reading, and proficient use of power tools.
• Service Knowledge: Experience with PLC troubleshooting, including RSLogix and ControLogix programming, CRM (D365 preferred), Microsoft Office.
• Skills: Analytical thinking, problem-solving, project management, effective communication, and technical troubleshooting.
• Abilities: Detail-oriented, strong technical aptitude, able to foster teamwork, manage multiple projects, and maintain professional interactions with clients. Can work effectively in remote environments with little to no managerial oversight. Independent, self-starter, ambition for improvement.
Education and Experience:
• High school diploma or GED required; associate's degree or technical school certification preferred.
• 3–5 years of combined experience in assembly and field service environments.

Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):
• Constant (66%+): Standing, use of power tools.
• Frequent (33–66%): Bending, stooping, crouching, lifting up to 50 pounds, and operating machinery.
• Occasional (10–33%): Reaching overhead, pushing, pulling.
• Ability to work in various industrial environments with PPE, including safety glasses, steel-toed shoes, gloves, and hard hats as needed.

Work Environment (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
Office environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.
When visiting customer sites:
• Outdoor environment: Employees work outdoors and may not be protected from weather conditions.
• Extreme cold: Temperatures typically below 32degrees for more than an hour.
• Extreme heat: Temperatures above 100degrees for more than an hour.
• Noise: There is sufficient noise to cause you to shout in order to be heard above the noise level.
• Vibration: Exposure to oscillating movements of extremities or whole body.
• Hazards: Includes a variety of physical conditions, such as proximity to moving mechanicals parts,
moving vehicles, electrical current, working on scaffolding and high places, or exposure to
chemicals.
• Atmospheric conditions: Conditions that affect the respiratory system, such as fumes, odors, dusts, mists, gases, or poor ventilation.
• Travel up to 3-5% to support sales efforts

Required Personal Protective Equipment (PPE’s):
Safety glasses, hearing protection as required. Other PPE as required by specific operation performed.

Qualifications

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities:
• Assembly Knowledge: Familiarity with LEAN principles, intermediate electrical knowledge, print reading, and proficient use of power tools.
• Service Knowledge: Experience with PLC troubleshooting, including RSLogix and ControLogix programming, CRM (D365 preferred), Microsoft Office.
• Skills: Analytical thinking, problem-solving, project management, effective communication, and technical troubleshooting.
• Abilities: Detail-oriented, strong technical aptitude, able to foster teamwork, manage multiple projects, and maintain professional interactions with clients. Can work effectively in remote environments with little to no managerial oversight. Independent, self-starter, ambition for improvement.
Education and Experience:
• High school diploma or GED required; associate's degree or technical school certification preferred.
• 3–5 years of combined experience in assembly and field service environments.