Applications Systems Analyst

Serco, Inc.

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Silver Spring, MD

Job Description

As posted by the hiring company

Job Overview:

Position Description

Serco Inc. is searching for an Applications Systems Analyst with a knowledge of ERP solutions, a demonstrated aptitude for requirements development, communication, and interpersonal skills to support multiple business solutions including Human Resources, Workforce Management, Recruiting and Manager/Employee Self Service systems.


This is a hybrid position that is located at Serco-NA Headquarters in Herndon, VA with the ability to work from home up to 3 days.


In this role, you'll work within the IT department alongside application developers and software engineers. You'll make sure that the processes needed for a business to function and succeed are running smoothly, acting as a technical point of contact to fix application and systems issues - usually on an immediate basis.


In this role, you will:

  • Monitor, record and respond to requests for support
  • Operate independently and takes initiative to learn and become the functional expert on multiple solutions
  • Meet with internal and external stakeholders to gather operational goals, document business processes and requirements, and communicate requirements to development team members
  • Document business, functional, and system requirements.
  • Configuration of the product suite to meet requirements.
  • Perform business, functional and system unit testing.
  • Learn, follow, and engage in continuous improvement activities associated with the software development lifecycle – including processes, procedures, and templates.
  • Analysis and diagnosis of application errors


To be successful in this role, you will have: 

  • Bachelor’s degree 
    • or 6 years of experience in lieu of a degree
  • 2 years of experience configuring Human Resources and/or Recruiting systems (ICIMs, Cost Point and or HRNow system)
  • Experience meeting with internal and external stakeholders to gather operational goals, document business processes and requirements, and communicate requirements to development team members
  • Experience with business, functional and system unit testing.
  • Experience with Deltek CostPoint or iCIMS is a plus
  • US Citizenship

Additional desired experience and skills:

  • Bachelor’s degree


If you want to join a great company and team, apply now for immediate consideration.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


To review Serco benefits please visit:


If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.


Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected]


COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).