Applications Support Specialist

Acumed, Inc.

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Hartselle, AL

Job Description

As posted by the hiring company

Job Overview:

Cerro Wire LLC

Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

Job Summary: The Application Support Specialist is responsible for providing installation, configuration, and issue resolution for applications utilized by the company. The Application Support Specialist understands applications and systems used throughout the organization and provides technical support as needed.

Responsibilities and Duties:

  • Providing technical support to teams within the organization, and to external clients when required
  • Manage IT ticketing system, including request prioritization, assignments, progress updates, and expected completion dates
  • Provide primary support to Sage X3 ERP system users
  • Identifying and resolving technical issues
  • Maintaining and updating technical documents and procedures
  • Delivering regular and customized training to teams within the business
  • Preparing maintenance plans and upgrade schedules for the organization’s applications
  • Assisting with systems integrations
  • Developing reports for teams across the business
  • Ability to explain complex ideas to those with limited IT and systems knowledge
  • Exceptional verbal and written communication skills
  • Listening ability and patience
  • Extraordinary customer service and relationship management experience

Qualification and Skill Requirements:

  • Possesses extensive knowledge of operating systems, devices, applications and software
  • 3 to 5 years’ experience supporting and administering Sage X3 v11/v12
  • Ability to support Microsoft productivity applications
  • Critical thinking skills
  • Education – BS Information Systems or equivalent experience

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to, and please be sure to include the title and the location of the position for which you are applying.