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Business Unit Overview:
In this exciting and challenging role, you will work with JADAK, a leader in Auto-ID technologies including embedded bar code, machine vision, RFID, printers and computing products, providing both off-the-shelf and customized product solutions for major medical device manufacturers worldwide. JADAK has successfully designed, integrated and rolled out solutions in almost every area of the healthcare eco-system. JADAK products and technologies can be found in healthcare applications such as hospital admissions, pharmacies, laboratories, bedside point of care applications, surgery rooms and more.
This position presents qualified candidates with the opportunity to directly affect JADAK revenues by managing customers, providing unique technical solutions and communicating their needs to the internal product development teams. A strong mix of technical, communication and business skills is needed.
In the Applications Engineering group you will work as part of a team that provides technical support and systems design approaches to customers. You will be responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for JADAK products. The Applications Engineer must be able to articulate technology and product positioning to both business and technical users.
As an applications engineer you must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. You will work as the bridge between our customers, our sales executives, and our internal engineering team. This role is an opportunity for an engineering professional to provide a broader business impact while still utilizing a technical skill set.
The candidate will be expected to become familiar with JADAK offerings and capabilities, participate in team discussions, and clearly communicate requirements to the development team. The candidate will also help in prototyping new applications or products, determining system costs, and perform or direct tests and validations. The position requires active participation on a variety of projects, the ability to multitask between multiple projects, solid customer communication skills and the ability to work in a team environment.
Must be prepared for extensive travel; 30 – 50%. Travel area is mostly North America with the potential for some International travel. The successful candidate for this position will work in our west coast territory. The preferred location for this candidate is the greater San Diego area, although other western United States locations will be considered.
- Responsible for development and delivery of product demonstrations
- Responsible for representing the product to customers at field events such as face-to-face meetings, conferences, seminars, etc.
- Partnering with sales to develop product cost and engineering effort estimates for customer proposals
- Able to respond to functional and technical elements of RFIs/RFPs
- Requirement gathering for each customer project
- This includes providing the customer with system design ideas to solve their application
- Identifying creative solutions to customers’ needs
- Able to convey customer requirements to Product Management teams internally
- Engaging with senior management to identify product and sales strategies to win new projects
- Provide technical support to customers, both on-site and in the office
- Help shape the technology direction of the company by recommending new product platforms
- Create White Papers, Manuals and Technical documents as required
Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.