Applications Consultant - Hemostasis - Phoenix

Instrumentation Laboratory

Location Pin Icon
Bedford, MA

Job Description

As posted by the hiring company

Job Overview:




Werfen, founded in 1966, is a worldwide developer, manufacturer and distributor of specialized diagnostic instruments, related reagents, automation workcells, and data management solutions for use primarily in hospitals and independent clinical laboratories. The Company’s business lines include Hemostasis, Acute Care, and Autoimmunity diagnostics, as well as Original Equipment Manufacturing.  Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.


Our North American Commercial Operations, as well as our Headquarters and Technology Center for Hemostasis and Acute Care Diagnostics, are based in Bedford, MA.  Our Headquarters and Technology Center for Autoimmunity Diagnostics is based in San Diego, CA. Additionally, our Technology Center for Hemostasis and Blood Gas Reagents is in Orangeburg, NY, and our Technology Center for Whole Blood Hemostasis is in San Diego, CA.


Position Summary:

Responsible for ensuring total customer satisfaction within the Werfen installed base.  Preform installations, validations/verification and training on Werfen analyzers.  Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance. 


Key Accountabilities


Essential Functions:

  • Performs IL instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
  • Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
  • Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of IL products
  • Achieves and maintains a high level of competency in technical knowledge of IL products and services. Strives to achieve similar competency regarding competitive systems
  • Achieves/maintains a comprehensive knowledge of regulatory requirements
  • Responsible for knowledge and competency regarding Data Management Systems (including pre¬sales, and post-sales support activity)
  • Identifies opportunities to further penetrate current IL installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support
  • Performs product demonstrations.
  • Participates in seminars, workshops and convention exhibit activities as requested by Management
  • Develops/ maintains an account list and calls on each according to required frequencies
  • Maintains aspects of IL Customer Databases and Property Accountability Documents
  • Manages and controls personal travel and expense budget
  • Prepares forecasts and other monthly reports as required by management
  • Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work

Secondary Functions:

  • To be determined, as needed, by management

Budget Managed (if applicable)

  • Personal T&E Budget

Internal Networking/Key relationships

To be determined based on department needs, to include interactions such as:

  • North America Commercial Operations
  • Customer Service
  • Technical Support Group

Skills & Capabilities:

  • The ideal candidate for this position will exhibit the following skills and capabilities
    • Efficiently works under pressure to meet deadlines.
    • Proven technical proficiency and knowledge
    • Strong planning and organizational skills
    • Project management skills/experience desirable
    • Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication
    • Demonstrated problem solving skills
    • Collaboration, capable of executing in a team environment.
    • Ability to present complex technical concepts for varying levels of customer staff, including physicians


Minimum Knowledge & Experience required for the position:

  • Education:
    • Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred
  • Experience:
    • Minimum of 2-3 years’ work experience in a lab or clinical setting
  • Additional Skills/Knowledge:
    • Strong computer skills (Word, Excel and PowerPoint)
    • Language: Fluency in English Required

International Mobility:

  • Required: No

Travel Requirements:

  • Approximately 80% of time
If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV. 

Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V


We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 5,000 employees around the world comprise our Werfen team.