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Application Support Engineer- Ramco

Air Methods Corp.

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$49.79-68.44 /h
PAY RATE
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Greenwood Village, CO
LOCATION

Job Description

As posted by the hiring company

Job Overview:

Job Summary

Responsible for providing technical support, system configuration, integration, change management and overall application management related to Air Methods Maintenance, Engineering and Supply Chain application, Ramco. Designs, develops/configures, codes (such as scripting), tests, debugs, and documents applications. Strong experience with complex data models and SQL Server coding.  

Essential Functions and Responsibilities include the following:  

  • Application administrator duties for Ramco Aviation software
  • Participate in hands on testing (manual and automated), bug reporting on Ramco software and integrated vendor applications
  • Troubleshooting and resolution of Ramco system, application, and data incidents.
  • Perform application releases to production environment following change management procedures
  • Create reports and write queries in support of business teams.
  • Manage, triage, and prioritize incoming user support requests, including operational issues, technical defects, data problems and data reporting issues.
  • Other duties as assigned

Additional Job Requirements

  • Regular scheduled attendance
  • Indicate the percentage of time spent traveling - 0%
  • Hybrid scheduled preferred with the ability to be in the Denver office as needed. Will consider fully remote for the right candidate 

Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position.  All employees must follow Air Methods’ employment practices and policies.

Supervisory Responsibilities

This position has no supervisory responsibilities.           

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

  • Bachelor’s degree (BS/BA) from four-year college or university and five years’ related experience and/or training; or equivalent combination of education and experience
  • 5 plus years’ experience in a technical support role
  • Knowledge of trends and developments in the fields of data management, workflow automation, and software data integration.
  • Experience leading projects and programs across multiple lines of business on technology, process, and data
  • Experience with Ramco Aviation software
  • Experience with integrations with Ramco, IDMR, Aero Exchange a plus

Skills

  • Proactive, self-starter with proven ability to quickly learn new applications, processes, and procedures
  • Ability to participate in and lead projects
  • Ability to collaborate, communicate effectively and exercise independent judgment in a team environment
  • Excellent verbal and written communication skills (technical writing & documentation)
  • Solid analytical and problem-solving skills
  • Experience applying Agile methodology
  • Data analysis and metrics development
  • Excellent customer service skills (Ability to communicate with both technical and non-technical employees)

Computer Skills

  • Proficient with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook 
  • Basic grasp of API’s and standards (REST, SOAP, OAuth)
  • Strong SQL skills. Experience in other computer programming, scripting languages a plus
  • Experience with SSRS, SSIS
  • Experience with cloud application support

Certificates, Licenses, Registrations

  • None

Salary Range

  • $103,556- $142,360

Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

 

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