Job Description

**Application Specialist

**

swissQprint, a global leader in high-precision UV LED flatbed and roll-to-roll printing technology, is seeking an Application Specialist to join our expanding team. In this role, you will serve as a trusted technical expert providing customer training and demonstrations, troubleshooting, sample production, and material testing on swissQprint printers. Our clients rely on your expertise and professionalism to ensure optimal performance and exceptional results.

This is a dynamic, fast-paced position with opportunities for growth. The ideal candidate is naturally curious, technically proficient, eager to learn, desires to teach, and thrives in a collaborative environment. The ideal person for this role is adaptable, customer-focused, and aligned with our core values (see below).

swissQprint America is motivated to help clients succeed by providing exceptional experiences, our technical support and service need to be best in class and representative of our brand. Effective service and support are one of our core values and this role plays an integral part in maintaining our high standards and competitive differentiation. We value integrity, quality, teamwork, and going “above and beyond” to deliver a great experience.

If you are interested in joining our application team, we would be delighted to hear from you! Please send your comprehensive resume to [email protected].

**Key Responsibilities:

**

• Deliver hands-on operator training across the U.S. and Canada.

• Provide technical sales support for the Sales team as required to help advance deals.

• Demonstrate an expertise in swissQprint printers and operating systems

• Provide expert support via phone, email, and remote tools.

• Conduct material testing and sample printing for customer qualification.

• Conduct printer demonstrations to showcase swissQprint capabilities.

• Maintain demo equipment and support trade shows.

• Administrative tasks as required to support application processes and reporting.

• Maintaining a well-organized and clean working environment both at office and client.

• Continual learning and personal development to establish and maintain technical qualifications.

• Align with company values and guiding principles.

**Hours / Travel:

**

This full-time role is based in West Dundee, Il (Chicago region) and will require regular travel ranging from approximately 10% to 30% of the time. Employee will be responsible to make their own travel arrangements and may retain any earned travel points or benefits.

**Wages / Benefits:

**

swissQprint offers industry competitive wages and benefits including medical, dental, vision and life policies plus a Safe Harbor 401(k) program. Travel expenses are covered, and per diem is provided.

**Competencies and Behaviors:

**

• **Customer Focus

  **: Anticipating, meeting and/or exceeding customer technical needs, wants and expectations.

• **Resiliency:

  ** Quickly recovering from adversity.

• **Interpersonal Skills:

  ** Effectively communicating, building rapport, and relating well to all kinds of people.

• **Time and Priority Management:

  ** Prioritizing and completing tasks to deliver desired outcomes. Strong personal time management.

• **Personal Accountability:

  ** Being answerable for personal actions and outcomes.

• **Teamwork:

  ** Cooperating and collaborating with others to meet objectives.

**Preferred Qualifications:

**

• Knowledge of prepress operations including relevant software, such as Illustrator, Photoshop, InDesign, or similar.

• Understanding of RIP software and processes.

• Experience in print production

• Good oral and written communication skills; ability to deal effectively with customers.

• Team player

• Must live close to our facilities or be willing and able to relocate.

• Must possess a valid driver's license.

• Must be able to travel to Canada

• Strong general computing skills; Working knowledge of Microsoft Office applications - Word, Excel, Outlook, PowerPoint, Teams

**Company Values and Guiding Principles:

**

**

**

**Elevate:

** We propel each other to new heights, creating a dynamic environment of respect, collaboration, encouragement and challenge that drives exceptional results for our team and clients.

1. Collaboration: Actively participates in team projects and cross-functional initiatives

2. Respect: Demonstrates consistent respect for colleagues, clients, and company resources

3. Encouragement: Regularly provides constructive feedback and support to team members

4. Challenge: Pushes self and others to achieve higher standards and innovate

5. Results-driven: Consistently delivers high-quality work that positively impacts team and client outcomes

**Exceed:

** We go beyond "good enough", delivering exceptional sales, service and support that surpasses expectations. Our commitment to excellence drives us to outperform, providing unparalleled solutions and unwavering dedication to our customers' success.

1. Customer focus: Consistently goes above and beyond to meet and anticipate customer needs

2. Quality of work: Produces work that exceeds standard expectations for their role

3. Problem-solving: Proactively identifies and resolves issues before they escalate

4. Innovation: Regularly suggests and implements improvements to processes or services

5. Commitment: Demonstrates unwavering dedication to achieving team and company goals

**Energize:

** We fuel our success through lighthearted camaraderie, mutual respect, integrity, top-level team performance and creating happy customers.

1. Positive attitude: Maintains an optimistic outlook and contributes to a positive work environment

2. Integrity: Consistently acts in an ethical manner and honors commitments

3. Team spirit: Actively contributes to team morale and fosters a collaborative atmosphere

4. Customer satisfaction: Receives positive feedback from customers and maintains high satisfaction ratings

5. Performance: Consistently meets or exceeds performance targets

**Champion:

** We intentionally drive success through a growth mindset, continually learning and improving to stay ahead. We maintain laser focus on priorities that fuel business growth, conquering challenges with unwavering determination and adaptability.

1. Growth mindset: Actively seeks out learning opportunities and applies new knowledge

2. Adaptability: Effectively navigates change and helps others adapt to new situations

3. Strategic focus: Aligns individual work with broader business objectives

4. Initiative: Proactively takes on responsibilities and drives projects forward. Demonstrates the behavior of see it, own it, do it.

5. Resilience: Perseveres through challenges and maintains a solution-oriented approach

**Unite:

** We forge an unstoppable team, demolishing silos and harnessing our collective strengths to achieve remarkable outcomes and build unbreakable partnerships.

1. Teamwork: Actively promotes collaboration across departments and teams

2. Communication: Effectively shares information and ensures all team members are informed

3. Relationship building: Develops and maintains strong working relationships within and outside the team

4. Conflict resolution: Addresses and resolves conflicts in a constructive manner

5. Shared success: Celebrates team achievements and supports colleagues' growth

You should be proficient in:

• Digital Printing
• Color managment
• Flatbed Printers
• iso 12647
• RIP Software
• UV inkjet

Machines & technologies you'll use:

• swissQprint