Job Description

Bornquist, one of the premier Manufacturer’s Reps in the Chicagoland area, has built dominant brand name recognition for every product that it represents in the Commercial, Industrial, HVAC, and Plumbing markets in Northern Illinois. We offer competitive pay, benefits, and a friendly work environment for all employees. We focus on professional development by providing the necessary training for all employees to remain up-to-date on all our manufacturers and current technologies.

We believe our employees and customers will recognize us as a leader in our industry and a valuable resource!

We invite you to apply to be a part of our winning team!

We are an Equal Opportunity Employer: disability/veteran.

Benefits: Medical (HMO, HSA & PPO options), Dental, Vision, Generous Profit Sharing and 401k Program, Short Term & Long Term Disability, Employee Assistance Program, Employee Discounts through ADP LifeMart/LifeCare, Paid Time Of

Position summary:

This position is responsible for acting as primary technical resource for the sales team while assisting with pre- and post- sales activities for commercial, municipal, industrial and residential building systems and equipment project opportunities to achieve customer satisfaction.

Duties and Responsibilities:

• Provides technical support and expertise to sales, inside sales, purchasing, service and customers.
• Reviews customer requirements, project, bid, RFQ specifications, sourcing requirements and application information to determine the best solution(s) for the project.
• Prepares job quotations including list of products and services, pricing, delivery and freight information.
• Builds and maintains relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers.
• Records in CRM system details of customer interactions or transactions, quotations, inquiries and comments, as well as any actions taken.
• Assists sales and service teams with seminars, customer training and field start-ups as required.
• Attends meetings as required to discuss status of outstanding quotes, pending projects and to ensure jobs are completed on schedule..
• Acts as back-up for the inside sales team during vacations, absences or peak periods.
• Performs other related duties as assigned by management.

Qualifications:

• Bachelor's Degree (B.S.) in Engineering from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required.
  • Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided.
• Other skills required: 
  • Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations.
  • The ability to accurately assess customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
  • Communicating effectively verbally and in writing as appropriate for the needs of the audience.
  • The ability to listen to and understand information and ideas presented by others, both verbally and in writing.
  • The ability to express ideas and convey information clearly, simply and positively, both verbally and in writing.
  • Strong organizational skills and attention to detail.
  • Strong relationship building and networking capability.  
  • Understanding of HVAC systems and equipment preferred
  • Ability to read and interpret blueprints, drawings and technical submittals a plus

Competencies:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands and Work Environment:

• Frequently required to stand, walk, and sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, or kneel. 
• Continually required to talk or hear.
• Continually utilize visual acuity to read technical information and use a keyboard.
• Occasionally required to lift/push/carry items less than 25 pounds.
• Specific vision abilities required by this job include: close vision; distance vision; depth perception and ability to adjust focus.