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Appliance Service Technician (Pittsburgh, PA)

GE Appliances • Pittsburgh, PA
2 months ago
  • Conduct appliance diagnosis and in-home repairs in consumer’s homes on GEA’s major appliances
  • Operate assigned service van through an assigned route to many repair locations
  • Record all activities related to repairs, routes, and other activities
  • Maintain high level of skill and proficiency in appliance repair
  • Attend all training, meetings, and other events as required
  • Wear uniform & maintain standards of personal grooming & appearance consistent with GEA values
  • Manage maintenance and stock inventory of assigned service van
  • Operate van with unwavering attention utilizing methods from Smith Defensive Driving and/or other safety programs
  • Promote and sell GE Appliances service contracts, water filters, and other products
  • Meet productivity and efficiency goals as established
  • Maintain high levels of customer satisfaction through the deliverance of high quality service
  • Wear and/or use all appropriate company provided PPE safety equipment.
  • Follow safety procedures and constant awareness for personal safety and safety of others
  • Prompt and regular attendance
  • HS Diploma or General Education Degree (GED)
  • 2 years of trade experience in electrical, mechanical, customer service, HVAC, or Appliance repair.
  • Permit to work in USA as full-time employee
  • Have and maintain a valid state driver's license
  • Be willing to obtain CFC Certification within a reasonable time. Applicants holding a master-level trade/occupational license(s), i. e. HVAC/Mechanical, Electrical, GC, Plumbing may be used to qualify.
  • Ability/experience diagnosing and repairing major appliances
  • Proven good communication skills
  • Self-directed and solid team player
  • Have verifiable, stable work history
  • Read and interpret wiring diagrams, schematics and other service information.
  • Flexibility to work variable hours, including overtime.
  • Successfully complete background check, physical, and drug screen.
  • Ability to deescalate situations and rebuild customer confidence in our products
  • Ability to use a wide range of hand tools, power tools, and vibratory tools
  • Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to:
  • Ability to step up, into, and out of a van and sit for extended periods of time
  • Ability to handle/work with parts/equipment which may be hot, cold, and/or wet
  • Ability to use often powered hand tools and occasional use of vibratory tools/equipment
  • Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required
  • Ability to sit, stand, walk, reach at shoulder level, reach at waist level, bend, push/pull, grasp, pinch, and fine motor/manipulations skills.
  • Occasional reaching overhead, reaching at knee and floor levels, stooping, squatting, crouching, kneeling, crawling, climbing stairs/ladders, pivoting, twisting, neck flexion/extension/rotation, shoulder circumduction, and laying supine
  • 6 plus months of experience with Refrigeration repair
  • CFC Certified
  • Certification in appliance repair or Associates' degree preferred