Job Description

Essential Duties & Responsibilities

• Inspect returned appliances and equipment to identify mechanical, electrical, or component failures and determine the root cause of the problem.
• Diagnose equipment using mechanical and electrical troubleshooting techniques.
• Determine whether returned products can be repaired, refurbished, reused, or must be scrapped.
• Repair and refurbish returned products by replacing defective or damaged components.
• Use hand tools, power tools, meters, and other diagnostic equipment to complete repairs.
• Test repaired products to verify proper operation and ensure they meet quality standards.
• Identify recurring product failures and communicate findings to Technical Support and Quality teams.
• Remove and recover usable service parts and components from products designated for scrap.
• Assist with product disposition, including re-boxing repaired products and processing unusable products for scrap.
• Inspect incoming products for damage, defects, or quality concerns.
• Assist with product rework and quality improvement projects.
• Perform detailed product inspections, including verification of labels, manufacturing dates, lot numbers, model information, and other specifications.
• Accurately document inspection findings, repairs, failures, and product information.
• Use Microsoft Excel to enter information, track findings, and prepare basic reports.
• Maintain a clean and safe work environment and follow established safety and quality procedures.

Qualifications

• Previous experience in appliance repair, appliance service, equipment repair, maintenance, electromechanical repair, manufacturing repair, or a similar hands-on technical position preferred.
• Strong mechanical and electrical troubleshooting skills.
• Ability to diagnose equipment failures and determine appropriate repairs.
• Experience replacing mechanical and electrical components.
• Comfortable using hand tools, power tools, multimeters, and diagnostic equipment.
• Ability to read basic wiring diagrams, schematics, or technical service information is preferred.
• Basic Microsoft Excel and computer skills.
• Strong attention to detail and ability to accurately document findings.
• Ability to lift approximately 60–80 pounds.
• Associate degree in Mechanical Technology, Electrical Technology, Electronics, Industrial Maintenance, or a related technical field is a plus but not required with relevant hands-on experience.

You should be proficient in:

• Service Advisor/Writer
• Tape Measure Reading
• Electrical Schematic Reading
• Refrigerated Warehouse Operations
• appliance repair

Machines & technologies you'll use:

• Warehouse Management Software
• Refrigeration/Cooling Systems
• Power Tools