AOG / CRC (Aircraft-On-Ground / Customer Response Center) Specialist

Bombardier Aerospace, Learjet Div.

Location Pin Icon
Qc, CA

Job Description

As posted by the hiring company

Job Overview:


Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

In your role, the AOG / CRC (Aircraft-On-Ground / Customer Response Center) Specialist will:

  • Process Spare part orders via the Telephone, Email, Online Portal and  follow-up on customer deliveries
  • Be responsible to manage critical shortages of parts in order to support the return to service of an aircraft on ground.
  • Managing client expectations during an aircraft on ground event and provide timely communication throughout
  • Manage the internal and external procurement flow of materials to meet the appropriate level of service to our customers and the inventory level requirements within budget constraints.
  • In a changing environment geared towards increased customer’s satisfaction, you will also manage discrepancies and deviations related to planned in-flows by proposing solutions and raising suppliers awareness of their commitment to meet customer and operator’s satisfaction.
  • Responsibilities also include placement of Purchase Orders, administering portfolio activities related to invoicing and PO pricing issues.  In addition, the agent will need to be able to clearly analyze varied situations in a pressurized environment and make decisions in an efficient and structured manner.


As our ideal candidate,
  • You have 3 to 5 years in a Customer Service Role
  • You hold a Bachelor in Operations or Industrial Management as well as 3 to 5 years of experience or Technical College Degree in the same field and 5 to 7 years of experience
  • You are fluent in French and English spoken and written (other languages are an asset).
  • You have good knowledge of the Microsoft Suite applications, proficient in Excel and MS Access.
  • You have Knowledge and experience in using SAP (SD-Sales & Distribution, MM-Material Management)
  • You are available to work on 12hrs shifts (day/night and weekends) if required
  • You have the ability to work under pressure and tight timelines.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.
We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.
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