Job Description

Job Description

AI Engineer, Copilot Platform

Role overview

Copilot Engineer combines expertise in the Microsoft AI ecosystem with strong software development and business process skills. A successful candidate will design, build, and deploy custom AI solutions using Microsoft Copilot technology to drive productivity, automation, and digital transformation for our organization.

Key features

• Focus on the Microsoft Ecosystem: This role is heavily centered on Microsoft's AI tools and platforms, including Microsoft 365, Azure AI services, and the Power Platform.
• Emphasis on Copilot Studio: The Copilot Engineer must have hands-on experience using Microsoft Copilot Studio to develop and maintain conversational AI agents and chatbots.
• Integration with Core Business Tools: A primary function is integrating AI solutions with key enterprise applications like Microsoft Teams, SharePoint, Workday, and ServiceNow and Dynamics 365.
• Agile and Full Lifecycle Approach: The Engineer is involved in the entire project lifecycle, from gathering requirements and designing to deploying, testing, and supporting the final solution.
• Technical and Strategic Blend: The role requires a balance of advanced technical skills for hands-on development and a strategic mindset to align AI capabilities with business goals.

Roles and responsibilities

Solution development and implementation

• Design and develop AI agents, custom connectors, and workflows using Microsoft Copilot Studio and Power Automate to address specific business challenges.
• Integrate AI solutions with enterprise systems, APIs, and data sources, including the Microsoft Graph, to provide agents with contextual information.
• Apply prompt engineering techniques and utilize generative AI models to enhance Copilot capabilities and responses.
• Utilize other Azure AI services, such as Azure OpenAI, Azure Cognitive Services, and AI Builder, to create more intelligent and automated solutions.

Governance, security, and compliance

• Develop and enforce AI governance policies, including responsible use, data handling, and lifecycle management for prompts, connectors, and plugins.
• Implement security best practices and configure access controls to ensure Copilot usage aligns with internal policies and compliance frameworks.
• Enable auditing, logging, and data protection mechanisms (e.g., Microsoft Purview) for AI solutions.

Adoption and enablement

• Collaborate with business stakeholders and subject matter experts to identify opportunities for AI-driven automation and process improvements.
• Create training materials, documentation, and prompt libraries to drive user adoption and increase productivity.
• Act as a trusted technical advisor, conducting workshops and demos to demonstrate the value of Copilot solutions to technical and non-technical audiences.

Operations and maintenance

• Monitor AI performance, usage telemetry, and system health, troubleshooting technical issues as they arise.
• Manage the application lifecycle of Power Platform solutions, including CI/CD pipelines, ALM practices, and version control.
• Stay up-to-date with emerging Microsoft AI technologies and provide recommendations for continuous improvement.

Required skills and qualifications

• Technical expertise: Proven hands-on experience with Microsoft Copilot Studio, the Power Platform (Power Apps, Power Automate), and Azure AI services.
• Programming proficiency: Experience with scripting languages like Python or PowerShell for automation and integration.
• AI knowledge: Strong understanding of generative AI concepts, large language models (LLMs), conversational AI design, and prompt engineering.
• Communication: Excellent communication, presentation, and collaboration skills to work effectively with diverse teams and stakeholders.
• Problem-solving: Strong analytical skills and the ability to troubleshoot complex technical issues.
• Certifications (Preferred): Relevant Microsoft certifications, such as Power Platform Developer Associate (PL-400).

Location(s)

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.