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Aftermarket Inside Sales Representative

Pangborn LLC

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Fairburn, GA
LOCATION

Job Description

As posted by the hiring company

Job Overview:

Description

Position Summary:

The Aftermarket Parts & Service Sales Representative provides sales and basic technical support, researches existing machine/part information, and creates a working relationship with our customers to ensure the highest level of customer service, satisfaction, and support. The initiatives of the inside sales representatives should work with department efforts to increase the sales potential of the area by maximizing profitability using suggestive selling techniques, offering potential upgrades, and solving customers’ parts emergencies to keep their equipment running.


PRIMARY DUTIES AND RESPONSIBILITIES:

  

Time Commitment: 25%

· Handles inbound sales lead calls, emails, and fax to quote and close the sale and provide resolution of issues with equipment related to parts.


Time Commitment: 25%

· Provides quotes with pricing and estimated delivery times based on feedback from Purchasing Team.


Time Commitment: 15%

· Communicate with Outside Sales Representatives and Service Technicians on customer accounts.

· Inputs and maintain accurate customer data in the computer database. Create Daily/Monthly Sales Reports.

· Investigates and Resolves Customer problems. Performs Sales Data Reports for Outside Sales


Time Commitment: 15%

· Performs miscellaneous job-related duties as assigned.

Requirements

Required Education:

· Associate degree (Engineering Field preferred but not required).


Work-Related Experience:

· Proven experience in sales and customer service; experience as a sales/purchasing coordinator in manufacturing environments will be considered a plus.

· Knowledge of Manufacturing processes related to steel/metal industries a plus


Skills, knowledge, abilities:

· Proficiency in English - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

· Ability to write routine reports and correspondence with customers and colleagues.

· Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Calculate Gross Margins and Gross Margin percentages on orders and quotes. Calculate discounts on several items effectively.

· Computer Proficiency: All Office 365 elements, Microsoft Project. CRM software Experience Preferred.

· The ability to read and interpret engineering and manufacturing drawings. High level of attention to detail and accuracy.

· Mechanical skills with Metal processing and manufacturing processes preferred.

· Excellent organizational and time-management skills, ability to handle a large volume of calls, emails, and requests daily. Discretion and confidentiality with sensitive information.

· Excellent client-facing and internal communication skills. Exceptional communication skills with strong attention to detail, follow-through, and problem-solving. Creative problem-solving skills are considered a plus.

  

Physical Requirements:

· Ability to sit, stand, walk, climb or balance; stoop, kneel, crouch, or stand for prolonged periods of time in an office or field setting.

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.