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Aftermarket Demand Planner and Analyst

Orbotech, Inc. • Milpitas, CA
a month ago

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

KLA Ann Arbor Operations is looking for Aftermarket Demand Planner to join out growing team. Aftermarket demand planner will lead the spare parts planning during the product life cycle for their product lines. The planner will work closely with Sales/Marketing, procurement, and engineering to track installed base growth, plan inventory levels and the spares business for their product line. The product planner will also be looking for ways to optimize the spares stocking strategy and be working with the supply chain team and manufacturing to find opportunities for inventory reductions while maintaining customer service levels.

The role of Product Planner will entail working on sophisticated issues where analysis of situations or data requires an in-depth evaluation of variable factors.

Be a single point of contact for assigned product lines to drive spares support for our Global customers.

  • Maintain strong communication path with PSO (Product Support Organization) ensuring cross functional knowledge transfer allowing to implement and drive the best support plan for global customers
  • Identify and drive improvements with buyer/factory on current and upcoming critical parts
  • Ensure that established fill rate performance targets and inventory or service commitments are incorporated into the global spares plan.
  • Monitor and report out fill rate performance v. fill rate targets and planned vs. actual inventory
  • Take action to address current and future issues impacting fill rate performance and Spares Inventory cost
  • Use NPL tools to perform tasks related to establishing and sourcing spare parts in support of NPL. Engage with cross functional groups as representative of Spares Planning early in the product like cycle, track and run activities impacting spares planning and execution.
  • Participates in development of predictive analytics to improve service planning operations and executive decision-making around spare parts.
  • Uses statistical concepts and theories to analyze and collect data. Performs statistical analysis on business data to validate and quantify trends or patterns identified by business analysts. Supports predictive models for data analysis.
  • Implement improvements to reduce costs or inventory while maintaining fill rate performance
  • Lead and/or participate in cross-functional projects that impact current and future fill rate performance
  • Occasional domestic and/or international travel may be required

The right candidate will have experience reviewing, analyzing, and arranging large data sets in a way that is understandable and clearly identifies central themes and messages. Must have excellent written and oral communications skills and be comfortable presenting to internal and external customers. Experience with MS-Access and other database management software highly desired. Programming skills would be a plus.

The semiconductor industry transforms quickly with increasing speed of new product introductions. Successful candidate is expected to adopt and promote new ideas and methods. Successful candidate must have clear sense of urgency and adaptability to fast moving and highly competitive industry.

  • Bachelor’s degree plus 5 years of related experience. BS or BA, preferably in a relevant field such as Business, Supply Chain Management, Logistics, Data Analytics.
  • High proficiency in MS Excel; MS Access, Data Base, and SQL is a plus.
  • Experience with Tableau or Power BI or other business intelligence/analytical tools/services is a plus
  • Experience with SAP MRP and ERP system is a plus
  • Critical thinking and strong analytical skills: ability to collect, organize, and analyze data to support demand and supply optimization.
  • Should enjoy a challenging and fast paced environment.
  • Ability to work well on cross-functional teams. Must be a teammate.
  • Excellent communication/presentation, organizational, analytical, leadership, and interpersonal skills
  • Creative, innovative and resourceful with a passion for speed, agility, simplification and proactive action
  • Must be able to work on multiple projects in parallel as needed.
  • Must be able to learn fast and become knowledgeable about how the organization works and how to get things done thru formal channels; by exercising fair judgement.
  • Must have the validated ability to effectively deal with ambiguity, identify gaps, and implement innovative solutions to increase operational efficiency. Uses professional concepts and company objectives to resolve sophisticated issues in creative and effective ways.

Minimum Qualifications

  • Bachelor’s degree plus 5 years of related experience.
  • High proficiency in MS Excel.
  • Experience with MRP and ERP
  • Critical thinking and strong analytical skills: ability to collect, organize, and analyze data to support demand and supply optimization.
  • Excellent communication/presentation, organizational, analytical, leadership, and interpersonal skills
  • Must be able to work on multiple projects in parallel as needed.
  • Must be able to learn fast and become knowledgeable about how the organization works and how to get things done thru formal channels; by exercising fair judgement.
  • Must have the validated ability to effectively deal with ambiguity, identify gaps, and implement innovative solutions to increase operational efficiency. Uses professional concepts and company objectives to resolve sophisticated issues in creative and effective ways.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com to request accommodation.