Recovery Care Coordinators (RCCs) will support programs and processes provided by Department of Defense, Department of the Air Force, and Department of Veterans Affairs and other governmental and non-governmental support agencies.
RCCs will identify and access benefit information from a variety of sources, including, but not limited to Command specific information and benefits, Veterans Administration benefits, Various Wounded Warrior Program, assistance and Family Readiness Centers, finance, etc. RCCs will access and interpret information necessary to evaluate how to best support the RSM and family through the entire spectrum of care management, rehabilitation, and transition services. In the performance of the position, RCCs will exhibit exceptional interpersonal skills, strategic problem-solving skills, and excellent written and oral communication skills that focus on support requirements to evaluate and enhance the experience of the RSM and family. RCCs will use knowledge of military systems/ protocols, specifically as they relate to recovering service members and their families preferred to assist those members and families. Additional tasks/assignments may occur.